Sondra Gnass Email & Phone Number

Clinton Township, Mi, United States

● Answering phone calls of sales leads and gathering information for sales representatives.● Run credit through Toyota Financial for customer purchases.● Create purchase orders for new inventory and new customer orders, create purchase orders for any attachments to customer order, process order in system and keep orders moving,● Create paperwork for shipping, invoicing customers, and submitting to financials.● Keep up to date on sales logs and filing.● Help in any other way to keep sales representatives out selling.

Harrison Township, Mi, United States

Auburn Hills, Mi

● Managed all merchandising functions in a five state territory, supervising over 100+ Independent Contractors in the states of MI, OH, IN, PA, and WV in a home-based office.● Developed field with a strong focus on recruiting, and training to ensure client requirements are meet successfully.● Responsibilities include auditing, delegating job assignments, hiring and training staff, overseeing client services, payroll, performing resets, and other related duties to ensure client satisfaction.● Consistently meet or exceeded minimum project completion requirement of 98%. Successfully accomplished due to strong product knowledge, excellent problem solving skills, and prompt follow up.● Traveled to meet with clients and merchandisers.● Ensured execution of work to client expectations and within budget.● Monitored and controlled costs for district including pay rates, access, and in-store time.

Cincinnati, Oh

● Recruited, trained, coached, and managed field representatives in a home-based office. ⇨ Role includes sourcing, hiring, on-boarding and managing field representatives. ⇨ On-boarding includes ensuring all reps are loaded in the Natural Insight (NI) system, have submitted all required payroll paperwork, and are trained on reporting work in Natural Insight.● Monitored field representatives assignments on NI to ensure all projects are fully assigned and accepted.● Monitored daily compliance of field representatives to ensure programs are completed and issues are identified.● Reviewed all program materials and information with field representatives to ensure they understand all elements of the program.● Audited stores, trained, coached/worked with field representatives, and met store managers.● Monitored programs daily to ensure accurate reporting and photo submission.● Followed up with account manager on any issues or problems the field reps were encountering.● Monitored Natural Insight system daily for time-reporting and ensure hours are correct and approved prior to payroll.

Parker, Co

● Demonstrated, educated, and promoted partnering client products to consumers in pet retail establishments.● Managed the districts controllable categories on the district's profit and loss statement.● Recruited, hired, trained, and retained top tier talent.● Achieved district sales and profitability goals.● Managed, coached, and counseled field associates.● Participated in all regional initiatives as defined by the Regional Manager.● Motivated the team to ensure all objectives are met within given timelines.

St. Louis, Mo

● Exceeded all annual corporate performance goals consistently and ranked #1 District Manager for the year. ⇨ Project Compliance (goal 100%) – Achieved 99.6% – Company average 98.7% ⇨ Assigned Stores (goal 100%) – Achieved 99.5% – Company average 98.5% ⇨ Turnover Rate (goal 30%) – Achieved 26.7% – Company average 39.8% ⇨ Drive Time & Mileage Costs (goal $2.50) – Achieved $1.34 – Company average $2.17● Awarded bonus/profit sharing plan for 2012. The amount was based on performance and achieving department goals structured around project compliance, staffed stores, turnover, and travels costs.● Reduced overtime and unnecessary expenditures via staff development, which meant recruited and hired representatives building the strongest and most effective workforce.● Effectively recruited, interviewed, hired, and trained qualified candidates to meet company and client qualifications, which resulted in a dedicated and devoted team.

Wixom, Mi

● Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.● Contacted customers to discuss how their needs could be met with specific products and services.● Emphasized product features based on analysis of customers needs.● Answered customers questions regarding products, prices, and availability.● Maintained friendly and professional customer interactions at all times.

Chesterfield, Mo

● Allocated jobs (merchandising, resets, in-store demo events) and managed their execution in order to achieve a 98% completion on a weekly basis achieving client satisfaction.● Effectively recruited, interviewed, hired, and trained qualified candidates to meet company and client qualifications, which resulted in a dedicated and devoted team.● Collaborated with coworkers to design and implement a strategic email template design, used to communicate to field managers, that properly represents the client’s needs.● As part of a seasonal initiative, in conjunction with other regions, ensured field representatives packed out over 500,000 toys per the client’s request, all in the course of 11 days.● Performed job responsibilities out of a home-based office approximately 90% of the time, 10% out in the field, including all operations necessary for day to day business.● Diligently attended to all issues and served as the first line of escalation and resolution of client concerns in conjunction with effectively communicating with the Regional District Manager, as needed.

Chesterfield, Mo

● Led a team of 10-15 field representatives on a test program and achieved 100% completion on a weekly basis. Test program was awarded nationwide.● Evaluated field representative’s performance on a weekly basis by performing in-store audits or contacting store management via telephone.● Interviewed, hired, and trained field representatives to meet company and client qualifications.● Executed and submitted all required job reports on time and accurately via a handheld computer over a high-speed internet connection.● Constantly developed and fostered a positive working relationship with store operations and provided feedback on a weekly basis to ensure client satisfaction.● Performed all secretarial and office administration functions, including email, developing and updating Word and Excel documents, answering the telephone, and maintaining schedules.● Awarded promotion to Retail Market Manager.

Troy, Mi

● Inputted store specifics with 100% accuracy into an Access database and created and updated Excel spreadsheets to present to management to view progress daily.● Resolved issues in a timely manner with contractors on various projects.● Communicated and coordinated schedules with contractors to ensure projects were completed on time and effectively.● Managed and organized store information to be uploaded into the Kmart Store Communications website to be utilized globally.● Answered, screened, and routed incoming calls on a “help” line.● Various administrative tasks and duties needed to perform business on a day to day basis.