Sondra Iverson Email & Phone Number

Performed contract assignments to observe, evaluate and provide feedback on compliance audit points and the customer experience. My attention to detail and many years of providing excellent customer service were effectively utilized to provide feedback to multiple clients as part of executing highly successful Customer Experience Management programs. My feedback identified specific areas that could be immediately improved to maximize revenue and improve the customer's brand strength.

Rtp, Nc

Provided project management leadership for a cross-functional team of graphic designers, writers and editors in the creation of marketing deliverables such as Web sites, multimedia, e-mail and direct mail marketing campaigns. Worked from my virtual office with clients & teams throughout the U.S. and internationally. Prepared accurate cost estimates for new projects, developed project plans with specific timelines, tracked project schedules, provided client, internal & external team members with regular updates on the status of their projects, monitored individual and project expenses to ensure expenses were within budget guidelines, proofread, performed final quality review and met deadlines for multiple projects concurrently.

Associate Of Arts, Liberal Studies/Business, 3.7

Graduated with High Honors

Adult And Continuing Education And Teaching

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