EF Education First is an international education company specializing in edutational travel. Explore America, one of several different products offered by EF globally, specializes in educational travel for middle and high school students traveling domestically within the United States. I was a Senior Operations Manager, also known as a "Tour Experience Manager", focusing specifically on tour experience. I held the responsibilities below under Operations Manager, in addition to the following... I curated hundreds of travel itineraries for thousands of students each year, managing the largest portfolio of responsibilities for the product. This included providing support in the form of process and project management; managing timelines, researching industry information, communicating with key stakeholders, projecting resources needed, utilizing industry best practices, monitoring project progress, measuring performance, and giving as needed expertise to meet or exceed organizational needs. Managed and developed seasonal staff by monitoring day to day activities of direct reports by meeting 1:1 biweekly and offering support, coaching, and development opportunities as well as feedback on their performance. Helped create, maintain, and execute on-boarding training materials for new hires in the customer service, sales, and operations departments. In addition, I handled typical administrative tasks daily, generating reports, fielding phone calls, reconciling expense reports, monitoring supplier invoices, executing department projects and initiatives, providing emergency support, managing a calendar of calls, and creating presentations. Assisted in the extension of the existing mentor program by integrating it into the operations department, providing professional development opportunities for senior staff and pairing new hires with professional mentors. Nominated for EF's Company Wide 2019 Core Value Awards for "Quality" and "Passion".

As an Operations Manager, also known as a "Tour Experience Manager", I organized and finalized itineraries for educational tours traveling on five/six day trips to Washington DC and NYC. I managed the products largest portfolio, totaling over 7,500 travelers each fiscal year. Managing this portfolio included booking and managing reservations for all hotels, meals, attractions, and land transportation. I monitored customer satisfaction and tour experience through customer evaluations, as well as the territories KPIs, including customer experience, quality, and NPS. To ensure customer satisfaction, and to meet or exceed their expectations, I collaborated cross-departmentally with sales, customer service, and product management teams to review final product details. In addition to managing the portfolio and the responsibilities that came along with it, I projected, blocked, and managed reservation inventory for all Washington DC attractions totaling approximately 150,000 tickets each year for the most difficult to book attractions in the area. I was chosen to participate in multiple customer loyalty events to provide a face to face opportunity to meet with customers to train and retain top accounts. Would present on product offerings, and travel expectations all while building strong relationships with customers. I spent time collaborating with other teams, providing support to the Engineering team with app and new system development, participated in social media take overs for the Marketing, worked with People Operations to help recruit new hires, and provided onboarding trainings for Sales, Customer Service, and Operations teams. Nominated for EF's Company Wide 2018 Core Value Awards for "Passion"Nominated and Won the Explore America Product Annual Award for "2018's Happy Camper"

Starting off as a seasonal temporary employee, I held a dynamic role where I was a Customer Service Specialist and part Operations Specialist. This role was unique, in that I juggled more responsibilities than the average specialist in my role. As a Customer Service Specialist, otherwise known as a Traveler Support Specialist at EF, I was responsible for answering incoming calls to the general customer service line. I would proactively contact travelers to ensure timely payments, pitch insurance options, or provide general travel prep information. It was often that I worked alongside teams from other departments to quickly and efficiently resolve customer concerns or issues. In more of a operational capacity, I managed all hotel rooming lists for all travelers. I coordinated hundreds of customer facing documents to ensure all reservations were precise and to the customers request.In this role, I would also provide 24/7 on call emergency support for customers on the road to resolve any travel issues that arose. This included resolving incidents in a timely, cost-conscious manner all while providing superior customer service. When necessary, I would also answer and respond to any escalated incidents.Nominated for EF's Company Wide 2017 Core Value Awards for "Attention to Detail" and "Passion"

After graduating college in the Spring, I dove into a role as a Recruiter at Bay State Search a local staffing agency recruiting professionals for temporary and permanent roles throughout the Greater Boston area. I held typical responsibilities of a recruiter where I would source, recruit, and screen candidates using various career databases, social media, and referrals. I would assess applicants relevant knowledge, skills, and expertise to match them for qualified roles available. I acted as a main point of contact and liaised between the companies hiring and the recruitment firm, ensuring references were verified, qualifications and experience matched, and all paperwork was processed correctly. I would meet with, and on-board at least six new hires a week. Consistently providing support for all hired and potential candidates to answer questions, and follow up when necessary.

The Worcester Art Museum is the second largest art museum in New England with 36 galleries of paintings, sculpture, decorative arts, photography, prints and drawings.Spent my time assisting multiple departments, such as the Development team specifically on their annual gala, business partner meetings, and other fundraising events. Managed event registration, coordinated event details, maintained donor files, processed finances, and work within Raisers Edge database to keep correct records. I was also an administrative assistant in Special Events & External Affairs, gaining an understanding of public education programs related to a contemporary art museum, as well as the programming of the Museum. Involved with the programming throughout the museum, including events related to community days, artists talks, Holiday events, and exhibit related programs. During event planning I was able to connect with surrounding communities to use local musicians, entertainment, and restaurants. In this role, I helped expand public awareness of the Worcester Art Museum, assisting in the Museum’s media releases including Twitter and Facebook, producing media and marketing materials and coordinating and attending Press Release Events.This experience provided a lot of hands on experience and fostered my ability to think creatively in unfamiliar situations.

Assumption College has been committed to the pursuit of academic excellence combined with athletic success. The student-athletes here enjoy the experience while earning their degree in four years while playing one of the twenty-three varsity sports offered. This part-time position includes updating several of the social media websites during the home athletic games at Assumption College. Other teams in the NE-10 division would be monitored to keep conference statistics current. These social media websites included Facebook, Twitter, and the Assumption College Athletic website. This position enhances my interest in marketing through social media to connect with the appropriate audiences while connecting my love and passion for athletics. In this role I was able to work directly with the Assistant Director and Communications Coordinator to improve the communication from athletics to students, faculty, and fans.

Interstate Specialty Products is a producer of high-performance components and gaskets, whose customers include manufacturers in science, medical, industrial, and electronics.During the Summers, I worked in a fast-paced factory environment with with heavy machinery to speciality die cut products and assemble into packages for Shipment.I worked with CAD, building a blueprint, and Microsoft Excel for occasional office work.