A Support Engineer professional with more than several years of CSR experience. Highly capable in all aspects of support including employee benefits, performance support processes and Customer Service practices. Possess strong leadership skills coupled with excellent communication skills that allow me to work well within a team environment. I am also well versed in diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connection to provide immediate support. Experienced in utilizing Microsoft Office Suite (Word & PowerPoint) effectively for document creation, tracking, retrieval and formatting documents