I am a dedicated Patient Care Coordinator with over seven years of experience specializing in healthcare management. My career has been driven by a passion to ensure that patients receive compassionate and efficient care. My expertise encompasses managing the complete spectrum of patient coordination, from registration and admission processes to care planning and discharge procedures.At Sharda Care Healthcity, Yatharth Hospital and previously at Dharamshila Narayana Hospital and AIIMS Delhi, I've honed my skills in front office operations, emergency communication, and healthcare coordination. I excel in creating a supportive environment for patients and their families by educating them about treatment options and managing their ongoing care plans. My role involves extensive collaboration with medical teams to deliver high-quality, evidence-based care and to maintain meticulous medical records.Proficient in MS Office and equipped with a Post Graduate Diploma in Healthcare Management from the Loyola Institute of Business Administration, I am committed to enhancing patient experiences and improving service delivery in healthcare settings.I am eager to connect with professionals in the healthcare industry to share insights and explore opportunities for professional growth. Let’s discuss how we can drive positive change in healthcare together!
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Assistant ManagerSharda CareNew Delhi, Dl, In
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Assistant ManagerSharda Care Healthcity Aug 2024 - Present• Oversee the complete process of IPD (In-Patient Department) admissions, ensuring seamless patient onboarding and accurate record-keeping.• Manage billing operations, including verifying and processing patient charges, handling insurance claims, and ensuring timely payments.• Prepare detailed estimates for patients, providing clear and transparent cost breakdowns to facilitate informed decision-making.• Compile and analyse monthly reports, summarizing key performance metrics, financial outcomes, and operational efficiencies to inform strategic planning.• Coordinate with cross-functional teams to enhance patient experience, streamline admission procedures, and improve overall service delivery.• Ensure compliance with hospital policies, healthcare regulations, and industry standards, maintaining high levels of accuracy and integrity in all operations.
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Patient Care CoordinatorYatharth Super Speciality Hospitals Mar 2021 - Jul 2024Noida, Uttar Pradesh, India• Monitored patient vital signs and promptly reported any changes or baseline measurements to the critical care intensivist.• Observed and assessed patients' conditions, noting any variations in physical presentation, appearance, or behavior, and communicated these changes to physicians for treatment discussions.• Collaborated closely with physicians, pharmacists, and therapists to ensure the delivery of high-quality, evidence-based patient care.• Educated patients and families about diagnoses, treatment options, and lifestyle management.• Administered medications through multiple routes, closely monitoring responses and managing adverse effects• Managed the care of patients recovering from medical and surgical procedures, supporting during their recovery process.• Offered exceptional care and emotional support to individuals recovering from acute incidents and those managing chronic medical conditions.• Evaluated patient histories, complaints, and current symptoms, contributing to an inclusive understanding of each patient's medical condition. -
Patient Care CoordinatorNarayana Health Mar 2019 - Mar 2021Delhi• Operated the EPABX system and coordinated front office activities with other departments.• Facilitated patient coordination, room shifting, and bed allotment, ensuring efficient patient placement.• Collected and reported manual and Google feedback from patients, enhancing service quality.• Managed the admission process for both Day Care and In-Patient (IP) categories.• Processed registrations for credit and cash patients, ensuring accurate and timely entry.• Handled OPD billing as per hospital tariff and CGHS rates, ensuring accurate invoicing.• Performed public announcements and managed hospital emergency codes.• Scheduled chemotherapy appointments for EWS (Economically Weaker Section) patients.• Maintained records of OPD invoices (cancelled, discounted, refunded) for audit purposes. -
Patient Care CoordinatorAiims (All India Institute Of Medical Sciences, New Delhi) Nov 2016 - Mar 2018Delhi, India• Coordinated patient care with doctors and staff, ensuring effective communication and patient management.• Managed patient queues, handling large volumes of patients efficiently.• Oversaw the registration desk, coordinating with other departments to ensure a smooth registration process.• Scheduled, maintained, and confirmed patient diagnostic appointments, referring them to specific departments as needed.• Counselled and guided patients, addressing their queries and providing necessary assistance through the helping desk.
Soni Latwal Education Details
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Hospitality Administration/Management -
Post Graduate Diploma In Healthcare Management -
Graduate In Arts
Frequently Asked Questions about Soni Latwal
What company does Soni Latwal work for?
Soni Latwal works for Sharda Care
What is Soni Latwal's role at the current company?
Soni Latwal's current role is Assistant Manager.
What schools did Soni Latwal attend?
Soni Latwal attended Upgrad.com, Loyola Institute Of Business Administration, Delhi University.
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