Sonia Basso Email & Phone Number

Milan, It

Montenapoleone Milan, Lombardy, Italy

High Jewelry

Rocca 1794 - Milan Linate Airport

Jewelry & Watches

Venice

- Managing a team of 9 persons which involves training, motivation, sets personalised goals, targets and ensuring customer service ws delivered in line with the company objectives and quidelines- Working alongside management to increasing sales by using my analytical skills, e-commerce and monitoring the KPI's- Developing and maintaining the CRM by monitoring the team on managing their customer database to take actions for a long term relationships with customers and manximize sales opportunities- Checking and maintaining consistent accuracy in inventory levels, assuring that all company policy and procedure are followed, keep tidy and maximize the efficiency of the BOH.

Venezia, Italia

- Managing a team of 4/5 persons involving training, communicating new ideas and ensure customer service wes delivered in line with the company objectives.- Working alongside with management to increase sales by using my analytical skills, e-commerce and making the most of the applicable community events in order to achieve the weekly, monthly and yearly plans- Developing and maintaining the CRM by giving an exclusive and personalised customer service- Checking deliveries, stoc availability, maintaninigg consistent accuracy in inventory levels, ensure that all company policies and procedures were followed- By living in Venice for almost 9 years I attain a full knoledge of the town, I have agreat professional network and maintain cliente realtionships. Local and regular international customers would follow me because of trust, my integrity and professional skills- I collaborate with Hotels, private concierge, Teatro La Fenice, tourist guides, personal shoppers, travel agencies and other local businesses in order to increase the annual turnover

Venice, Veneto, Italy

Treviso, Italia

- Place, check and study orders of italian and internatioal customers- Provide quotation and make offers- Hold correspondence with customers and suppliers from abroad- Liase with MPC and custemer's queries- Market research for new potential customers

Brighton, Regno Unito

- Till management, banking of daily transactions, bureau the change- Enquiry Desk: dealing with customers enquiries and complaints- Promote the use of other delivery channels: telephone, internet banking and ATM- Opening new accounts- Visual merchandising- Referrals to PAM to help achieve the branch sales target: credit cards, account upgrades, loans, mortgages and insurances

London Area, United Kingdom

- Till management, banking of daily takings- General administrative duties, stock controlling assistance- Liase with Karen Millen head office and Harrods head office- Management of the sales team.- Organising staff rotas- Visual merchandising

Treviso, Italia

- Media Public Relations: magazine, newspaper and TV- Organising advertsing budget- Collaboration with advertising agencies and Sales Department- Market research- Organising advertising delivery to retail area, meetings, fashion shows and new opening of HQ bulding- Organising meetings and fashion shows.

Treviso, Italia

- Credit Recover Department

Treviso, Italia

- Accountant Department- Sales Insurance (part time)

Treviso, Italia

Administration Office

French Course, Conversation Intermédiarie, C2.2

Intensife Fench Course, B1

Intensive French Course, French Studies

Cambridge First Certificate In English, English Language And Literature, General

Cerfificate, Introduction To Marketing

Certificate, Business/Corporate Communications

Certificate, Public Relations, Advertising, And Applied Communication

High School, Accounting