I provide assistance to customers in both Brazilian and North American markets. I help them with their inquiries through phone calls, emails, and chats. I handle a wide range of queries including website navigation, image search and download, purchasing, licensing information, troubleshooting, and more. My main responsibility is to address the needs of clients and ensure that they have the best experience with the company's products or services. I act as a liaison between customers and other teams within the company. I have expertise in the Brazilian market and can handle all types of requests related to it.

Attending Legal Assistant Diploma at Bow Valley College and working as Legal Administrative Assistant Trainee at Cascarllen LLP. Assisting senior legal assistants with their overflow tasks, answering and making calls, preparing court forms and sending for the file at the Court of Justice in Calgary, meeting deadlines, preparing legal correspondences, trial binders, and filing. Filling in at the reception desk as required.

Responsible for customer relations support and service, throughout excellent interaction with existing and future client base. Also, responsible for developing new Tiffany customers utilizing customer engagement tools. Cultivating new relationships and migrating existing customers to higher levels, as part of the sales role.

Review new contracts to ensure all commercial terms were equitablePlanned, launched and managed flagship luxury brand jewelry store Tripled branch sales revenues within three yearsResponsible for hiring, training, evaluation and scheduling of sales teamManaged procurement of goods and servicesImproved brand loyalty and raised brand awareness through excellent customer serviceSuccessfully created and implemented business/PR/marketing plans

Assistant to National Retail Director: management of daily agenda and all administrative functions.In charge of coordinating all company operations in the Director's absence. Monitoring of import operations of products from the parent company in France including of customs brokers and freight forwardersSupport for sales management in sales forecasting, brand marketing and merchandising, accountancy and cash reconciliation.Elaboration weekly and monthly sales reports for distribution to national and internationalmanagement and Directors.