Sonia Chopra Email and Phone Number

• Managing the entire life-cycle of multiple localization projects in a fast-paced environment • Coordinating all the project phases and efficiently predict the lifespan of all the stages of the project • Liaising with global internal contacts to clarify project parameters• Prepared Project Plans for dealing with different aspects of project management like vendor management, setting up In-country reviewer’s expectations, setup tool for documentation flow and financial reviews, setup tool for measuring quality of review. • Negotiating deadlines and rates with vendors • Establishing and maintaining excellent relationships with contract translators and proof readers globally • Monitoring and controlling projects status • Managing project finances, including budgeting • Preparing and maintaining project documentation • Complying with relevant and applicable procedures • Performing quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye…)

o Responsible for all IT Service Desk roles, processes and procedures, including sign off and creation of all Support Documentation, Training Manuals, Processes, Procedures and Policies.o Planning delivery of appropriate training and coaching to achieve team and departmental objectives.o Managing escalated incidents (3rd Level escalation) to ensure Client SLA’s are met. Key clients include (GMAT, CISCO, CompTIA, NCLEX, PLT etc. )o Support for Installations, Internal Interfaces, Third Party Tools and Utilities, Customisations and Configuration Management.o Completion of weekly reports and statistical reporting.o Activation of testing centers to organize various IT & Professional exams (GMAT, CISCO, CompTIA, NCLEX, PLT etc. ) and training to test administratorso Installation of biometric devices in all centers to ensure security for examso Supervise team and priorities work & client needs including monitoring of performance objectives.o Monitor performance of technical team and share Key Performance Indicators to Senior Managemento Provide pre/post Query Resolution & Technical Assistance to ASP support team -so Organize extra sessions of exams for candidates in case of technical problemso Identify software bugs in internal systems and raise them to development team o Act as Product Champion and develop subject matter expertise for seamless solution deliveryo Share Best Practices with all technical team memberso Demonstrate productivity improvements, process efficiencies, quality benchmarks and cost savings in the domain.o Implement process and controls at all levels as per statutory audit requirements and guidelineso Set up and maintained a variety of reports and MIS for internal analysis

o Generate Prospects for pagers in Corporate & Government Sector. o Provide resolutions to customers. o Meeting monthly targets by constant follow-ups with prospective customers. o Generate Reports for senior management.