Sonia Compagnet Velez Email & Phone Number

Franchise Partner Management: Manage and support franchise partners across Spain and the UK, overseeing their business KPIs, operational practices, and stakeholder relationships. Provide ongoing strategic support to drive business performance and ensure long-term success.Product Localization & Market Expertise: Played a crucial role in localizing Pass The Keys' products and services for the Spanish market, leveraging deep knowledge of local market dynamics and regulatory requirements. Acted as the go-to expert for Spain-centric business strategies.Operational Optimization & SOP Development: Collaborated with cross-functional teams to develop and implement standard operating procedures, empowering franchise partners to efficiently launch and scale their businesses. Continuously work to improve operational processes for both Spanish and UK markets.Strategic Project Collaboration: Engaged in various strategic projects aimed at enhancing franchisee success, including market expansion initiatives and process improvements tailored to the unique needs of each market.

Torremolinos, Andalusia, Spain

Event & Supplier Management: Managed approximately 800 group events annually for Solisol Travel and its four sub-brands, serving as the primary provider for UK-based hen and stag companies in the Costa del Sol and Balearic Islands. Negotiated with suppliers to secure competitive rates and maintained strong partnerships, ensuring high-quality service delivery.Client Relationship Management: Oversaw all direct client bookings, acting as the main point of contact from post-sale through event completion. Ensured client satisfaction by promptly addressing inquiries and resolving any issues, contributing to repeat business and positive referrals.Team Leadership & Operational Efficiency: Led a small team to execute events efficiently, optimizing internal processes and collaborating closely with third-party partners to enhance service quality. Developed strategies to streamline booking and operations, resulting in improved workflow and client experiences.Travel Coordination & Itinerary Planning: Managed comprehensive travel arrangements, including accommodation, transportation, and activities, while meticulously planning itineraries tailored to client needs.Office & Financial Management: Regularly monitored and analyzed performance metrics, managed company ledgers, maintained pricing accuracy, and handled invoicing, ensuring smooth financial operations.Digital Marketing & Social Media: Led social media campaigns across multiple brands using platforms like Hootsuite, Mailchimp, and Pipedrive, driving brand visibility and customer engagement.

York, England, United Kingdom

Recruitment & Human Resources: Led recruitment, training, and coaching initiatives to build a high-performing team. Focused on associate engagement and performance management to drive staff development and retention.Operational Management: Developed and managed work schedules within budget constraints, coordinated daily activities of associates, and oversaw inventory management. Forecasted demand and resolved discrepancies to ensure smooth operations and optimal resource allocation.Financial & Administrative Oversight: Analyzed financial results and trends for budgeting and forecasting, leveraging insights to enhance business performance and identify opportunities for improvement. Ensured strict adherence to safety, security, quality, and operational policies and procedures.Customer Service & Quality Assurance: Delivered exceptional customer experiences by greeting guests, addressing complaints and inquiries, and actively seeking feedback. Implemented action plans based on customer insights to consistently exceed expectations and maintain high-quality service standards.

York, England, United Kingdom

Account Management: Oversaw accounts across Spain, Italy, France, the Netherlands, and the UK. Collaborated closely with the European Credit Manager and European Billing Manager to address and resolve outstanding issues and manage debtor accounts effectively.Data Management: Managed sensitive financial data, communication records, and account details using specialized software and programs. Ensured accuracy and confidentiality in handling all data.Customer Service: Acted as the primary point of contact for billing and rate-related inquiries via email and telephone. Followed up on outstanding payments, implemented payment plans, and addressed any client concerns to maintain strong financial relationships.Employee Training: Provided training for new staff members in preparation for the head office relocation, ensuring a smooth transition and effective onboarding process.

York, England, United Kingdom

Reception Management: Provided a warm and professional welcome to guests, overseeing check-ins and check-outs. Established and maintained high standards of customer care and professional conduct. Coordinated daily activities of the reception staff, implementing individual work plans to ensure seamless operations.Conference Room Management: Managed the setup and organization of conference rooms to meet client requirements. Arranged for necessary equipment, refreshments, and staff support to ensure successful meetings and events.Recruiting & Human Resources: Led the recruitment process and ongoing training and development of reception staff. Organized staff rotas, provided regular feedback, and conducted performance appraisals to support professional growth and maintain high service standards.Operational Efficiency: Implemented procedures to streamline reception operations and enhance guest experiences. Monitored performance metrics and addressed any issues to ensure a consistently high level of service.Customer Experience Enhancement: Developed and executed strategies to continuously improve the guest experience, soliciting feedback and making necessary adjustments to exceed customer expectations.