Sonia Dutt Email & Phone Number

New Delhi, Delhi, India

New Delhi Area, India

Mohali

Working in Vodafone South Ltd.Designation Backend coordinator for Operations in FLD Duration Dec.2014 to Till dateJob Profile• Responsible for Preparing Order Booking MIS for FLD products.• Handling 4 segments Order booking for SME, NC, Govt & VGE.• Responsible for all order booking for ILL, NPLC, MPLS for all 4 segments.• Coordination with Channels, Account Manager of Punjab & HP and CNC for smooth process of Order Booking and case clearance.• All queries and grievances handling for all channels and PAM’s for entire circle related to CRM and 1SF issues. • Responsible for all cases feasibility status and Capex approval on timely basis for entire region.• Responsible for tracking Delivery of booked cases within Tat.• Handling cancellation of orders with necessary approvals and order deletion.• Tracking Termination Orders to be done within TAT and any discrepancy needs to be resolved related to CRM and Termination desk / SR raising within time limit.

Mohali

Worked in Capital First Ltd.Designation Regional coordinator on the roles of Capital First ltdDuration Feb.2012 to May 2014Job Profile• Responsible for Preparing Gold Loan Sales MIS for Punjab & Chandigarh.• Responsible for new branches opening assignments like infra requirements.• Responsible for hiring of New Branch Staff onroll and off roll employees.• Tie ups with outsource agencies like Mehin & Addeco for the recruitment of Tele caller & Field Staff for Pan Punjab.• Joining Kit Completion and dox collection for New joinees for RCU and Cibil and other procedure.• Attendance and salary updation on monthly basis for Onroll and off roll employees.• Daily coordination with Branch Managers to get daily updates for business.• Tracking Pan Punjab & Chandigarh booking authorization of GL files with insurance cases.• Vendors and Valuers bill payments tracking.• Coordination with HR team for the purpose of salary and attendance of Pan Punjab & Chandigarh Branches team.• DSA and Referral tie ups documentation and files maintenance.• Preparation of different types of Business mis and productivity Mis including all types of telecalling mis.

Chandigarh

Worked in Citi Financial Consumer Finance India Ltd.Designation Backoffice coordinatorDuration Nov.2008 to Jan 2012Job Profile• Responsible for Preparing Collection MIS and DRR (Daily Run Rate) on daily basis for Agency & for Field executives.• Preparing Agency Documents like Field executive Appraisals, Agency monthly performance, Allocation Letters, Training letters etc on monthly basis for each agency.• Responsible for collating month end projections till 7th of every month after allocating the data to the agencies for AVP.• Responsible for adapting new tools like Rebooking or Forbearance time to time as communicated by credit ops to reduce delinquency in our concerned locations.• Dealing with the customer those who wants to settle their loan accounts for further processing like the reasons for the settlement and amount negotiations as per our manager needs.• Responsible for making new hiring cas at agency to complete there documentation and issuing endorsement card by the end of Citi Financial.

Mohali

Job Profile• Floor Supervisor( Credit Calling – Collection Calling) • Use to take Briefings (in case to update any calling criteria by clients), Floor handling. • Preparing Bills and Presentations for the purpose of Review& managing the Allocation Data of Collection & Credit.• Use to communicate with Clients and Ops team through daily mails and for communicating daily day end productivity by our field or telecalling staff.