Sonia Edwards Email & Phone Number

Sacramento, CA, US

Sacramento, CA, US

Within the Enterprise Data Services, I lead and manage the reporting and analytics functions for CDCR. I perform at the expert level and have a thorough grasp of data processing concepts, practices, methods and principles. I manage Enterprise Reporting Operations, Data Management and Governance and budget, project planning and procurement. I participate.

As the IT infrastructure Operations and Services Chief, I lead all activities and tasks associated with the development, implementation, and maintenance of the CDFA's complex network, enterprise Web services, database infrastructure, and telecommunications services.

Sacramento, CA, US

I have full management responsibility for planning, organizing, staffing, directing, and implementing the IT service management disciplines for the IT Field Support team. I maintain and develop customer relationships, define the various IT service levels, and manage customer expectations.Meet with customers at their locations, attend IT focused meetings.

Sacramento, CA, US

• I have management responsibility for planning, organizing, coordinating, directing and controlling the Information Technology Service Center (ITSC), the Infrastructure Management Unit (IMU) and the Database.
• Project lead and advisor for technology upgrades and/or enhancements. Plan, conduct, and coordinates complex information technology operational and project assignments; design and apply new architectures and function.
• Serve as an expert technical consultant to management and executive staff in the area of information technology goals.
• Provide services and make decisions for a large number of CDCR business areas both mission critical and non-mission critical. The scope of the work involves planning, developing and implementing technological solutions.
• Responsible for managing units authorized to make significant technical decisions and changes for the organization.
• Develop criteria for and evaluate commercial products to determine potential benefit to CDCR.

Sacramento, CA, US

• As the Chief of Infrastructure, I have full management responsibility for organizing, planning, and directing all activities associated with Information Technology infrastructure operations and maintenance and support.
• Plan, organize, direct, monitor, and controll the activities of the IT Infrastructure Group.
• Establish IT standards and adopted best practices such as ITILto deliver the highest level of IT services.
• Organize, plan, coordinat, execut, monitor, report and controll the technology infrastructure projects’ activities, budget, schedule and resources.
• Provide IT outreach to external and state organizations and agencies by participating in statewide IT committees such as the California Strategic Source Initiative, attending control agency IT issues and planning.
• Conducte analysis and write reports related to IT trends and best practices in order to maintain operational readiness and to be continuously prepared for future technologies and operational capacity needs, utilizing.

Sacramento, California, US

• I am responsible for the Lottery Technology Operations. I plan, organize, and direct the activities of network, server and database administration staff. I ensure the very complex and highly critical computer systems.
• Supervised and directed the design, development, testing, modification, implementation and ongoing maintenance and support of a complex voice and data network systems, server administration, and database systems which.
• Organized, directed and supervised the activities of the Network, Server and Database administration personnel to ensure assignments are completed accurately and timely. Provided overall management including the.
• Coordinated the management of the Network Infrastructure staff ensuring that all design, testing and implementation and maintenance activities comply with procedures and policies.
• Ensured that the Data Management personnel provide timely support to the Application Services Department, by adhering to the service level agreements, implementing and following industry best practices for data.
• Provided overall management for Server administration including exchange, Active Directory, and secondary Data Center.

• I am the Infrastructure Support Manager, in the CAMMIS Organization. I am responsible for the day to day management activities for a team of 30 employees.
• Staffed and managed a technical operations department to provide support for the hardware, software and application as well as a help desk function
• Oversaw the deployment of the Information Technology Infrastructure, including the CAMMIS Helpdesk.
• Provided direct supervision for infrastructure support technicians and prioritizes their workload and schedules
• Assisted in the creation and accuracy of training for the Infrastructure Support Group
• Designed processes and documented Procedure Manual, Standard Operating Procedures, workflows and checklists

Houston, Texas, US

• I was the ITO Service Delivery Manager, in the System Group Organization. I was responsible for the people care, and day to day management activities for a team of 34 employees.
• Oversaw and reviewed work of employees supervised. Monitored adherence to schedule and procedures
• Evaluated performance of subordinate and administered salaries and bonus.
• Managed business activities and tasks in a global organization.
• Worked independently to define business requirements.
• Drove continuous improvement programs across area of responsibility.

West Hartford, US

• Managed workload assignment and provided direction for local and remote employees.
• Provided technical leadership, and perform escalation functions in highly complex multi client/multi platform environment.
• Oversaw and reviewed work of employees supervised. Monitored adherence to schedule and procedures
• Formulated contingency plans to address schedule changes, work force adjustment and work requirements.
• Made recommendation to management on personnel and project related action.
• Established and maintained working relationships with customers and external vendors.

West Hartford, US

• Remotely managed and configured servers through change management, root cause analysis, and monitoring performance.
• Supported the installation and operation of standard infrastructure.
• Collaborated with internal and external customers to resolve server and networking problems.
• Analyzed and devise solution to infrastructure system problems.
• Interacted with customers and other team members on system requirements.
• Counseled and mentor other employees on tasks that they will encounter.

West Hartford, US

• Provided remote Level II/Tier II support for customers via remote desktop capture and management.
• Imteracted with customers on the phone while providing remote services, communicating status and verifying resolutions.
• Remotely installed and configured software for customers.
• Remotely troubleshoot problems with applications and system configurations.
• Diagnosed and resolved technical problems regarding LAN/WAN connectivity, RAS, and software related issues.
• Commended for consistently meeting crucial deadlines and recognized for ability to use superior analytical, organizational, and time management skills.

System Administrator Certificate, It

Network Engineering Certificate, It