Sonia Egbe Email & Phone Number

Toronto, Ontario, Canada

E-learning

This is not a job. This is a platform that provides task to simulate a working environment. I use the Kodekloud platform to practice hands-on for Linux functions/scripts, Jenkins, git, github and other systems.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Tier 2. Actively troubleshooting customer issues to get to a resolution. Assist in the training of new agents by taking part in callshadowing sessions. Creating professional and personal growth through goal setting and mentorship.

Toronto, Canada Area

- Effective use of the POS system completing cash, credit, coupons and check transactions, resulting in a more efficient work environment and decrease in monetary loss.- Experienced a 20% increase in returning satisfied customers by making referrals on goods and services. Answer inquiries on availability and location of goods.

Cam

- Improved customer experience by introducing new tasty snacks and beverages according to observed customer preferences. - Promoted team efficiency with team mates by providing accurate customer orders, delivering bills, accepting payment, helping in setting, and cleanup. Completed inventory on supplies, placing orders to restock and replenish items as.

Cameroon

- Warm reception of customers entering and exiting the supermarket, listened to customer complaints and provided solutions or relay to appropriate staff, keeping detailed records resulting in mental wellness of customers and an increase in company ratings.- Assisted in planning employee workshops on proper customer service as a team memberHelped stock.

Certificate, Data Science With Sql And Tableau, Completed

Activities and Societies: Online course on eCornell• Telling a Data-Driven Story with Tableau • Enhancing Data Visualizations with Tableau.

Coursera Certification, Project Management, Graduate

Coursera Certification, Google Cloud Associate Engineering Program, Graduate

Information Technology, Graduate

14-week in-class training with hands-on experience including: - Assemble computer components based on customer requirements - Install.

Master'S In Applied Geology, Applied Geology, 3.50/4.00

Activities and Societies: Society of Exploration GeophysicistsThesis in Hydrogeology During this 2 year period, I carried out the.

Bachelor Of Science (Bsc), Geology/Earth Science, General

Activities and Societies: Geology Student Association,AMGES,(Association of Mining and Geoscience Students)-Minored in Petroleum.