Sonia Kaur Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Developing a deep understanding of our solutions and services and effectively articulating their value proposition to prospects and clients in the CFD trading sector.Developing and executing sales strategy to achieve company objectives, exceeding sales targets by 15% in 2024.Identifying and pursuing new business opportunities, leveraging market research, industry trends, and competitive analysis, generating good revenue from 30 new customers in 2024.Building and maintaining a strong pipeline of potential customers, conducting 50 sales presentations and demos per month.Building trusted and value-based relationships with existing customers to renew contracts and uncover upsell or expansion opportunities, resulting in 95% retention rate and 40% upsell rate.Effectively managing a portfolio of key customers to establish long-term collaborations, securing 5 major accounts with multi-year contracts.Managing and influencing key client stakeholders to build alignment across multiple teams, cross-functional decision-makers, and influencers, resolving 20 complex issues and conflicts.Accurately forecasting sales activity and recurring revenue in our pipedrive, achieving 98% accuracy and consistency.Creating account plans to ensure a strong pipeline of net-new upsell/cross-sell and expansion opportunities, identifying 10 new use cases and solutions for existing customers in 2024.Collaborating with Business Development Managers to develop comprehensive ‘win’ strategies for renewals, achieving 100% contract renewals.Working closely with customer champions to identify use cases, drive activation and innovations to integrate them into our product roadmap, providing 15 valuable feedbacks and suggestions in 2024.

Seremban, Negri Sembilan, Malaysia

Developed and planned marketing strategies to promote takaful plans, child education plans, and retirement/investment products to both new and existing clients.Assisted and consulted with clients to devise comprehensive retirement, protection, and investment plans tailored to their needs and financial goals.Evaluated and assessed clients’ financial status and requirements, proposing the most suitable plans that aligned with their criteria.Achieved the first RM45K ANP (annualized new premium) within 90 days, acquiring a total of 12 new clients.Fostered and maintained strong relationships with clients to ensure ongoing satisfaction and loyalty.

Selangor, Malaysia

Handled incoming calls with adherence to top-tier sales and customer service practices for GoDaddy customers.Gave a consultative approach to discern client needs and suggested tailored solutions that enhanced their business operations.Resolved issues within support parameters.Troubleshot client products effectively to secure a one-call resolution.Attained key performance metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.Demonstrated exceptional interpersonal skills, excelling in a dynamic, high-volume work setting.Consistently met the daily sales target of USD $1,700.Managed inquiries from clients based in the UK and Australia, ensuring all concerns were addressed effectively.

Petaling Jaya, Selangor, Malaysia

Performed outbound calls using leads provided by Team Leads via CARSOME’s CRM system.Handled leads through the CARSOME WhatsApp platform.Attended to customer inquiries, offering accurate details about CARSOME’s used car services and products.Supported customers in registering accounts, scheduling test drives, and booking cars.Persuaded customers to reschedule appointments that were previously cancelled.Informed customers proactively about ongoing deals and promotions.Delivered a high level of customer satisfaction.Upheld strict confidentiality standards in processing and maintaining records of customer interactions and account details with Carsome Telesales tools.Was recognized as a top 2 performer for two consecutive months.

Johore, Malaysia

Proficient in insurance sales and policy management.Established collaborative relationships with clients through networking, cold calling, and referrals.Efficiently distributed policy proceeds following claim approvals.Advised clients on risk management strategies tailored to their personal risk profiles.Prepared and presented detailed progress reports to management.Managed administrative tasks, including record maintenance and policy renewals.Ensured client and company satisfaction by tracking insurance claims.Explained policy advantages and disadvantages to promote insurance plan sales.Developed and executed competitive marketing strategies.Addressed clients’ insurance-related questions and resolved issues.As a team leader:Conducted training for agents on insurance products and sales techniques.Utilized digital marketing to engage customers and close deals.Achieved a monthly sales target of RM 15,000 in Annual Premium for agents.Pursued a career shift due to the extended MCO and global economic conditions, aiming for a stable income and career growth.

Johore, Malaysia

Conducted data entry for client details.Managed appointment scheduling for property transactions.Achievement:Successfully closed a property deal near Bugis, with a transaction value of SGD 3.5 million.

Johore, Malaysia

Assisted customers with inquiries regarding their credit card limits and other concerns.Mastered key customer service skills, including a customer-centric approach, the use of positive language, clear communication, and taking responsibility.Achievement:Achieved a promotion from Customer Service Officer to Customer Acquisition Officer due to exemplary performance and dedication.

Kota Tinggi District, Johore, Malaysia

Served as a clerk, handling administrative documentation and tasks.Acquired proficiency in administrative assistant duties for a high-paced production company.Developed skills in maintaining organized schedules and completing data entry tasks efficiently.Achievement:Gained valuable experience in administrative management, contributing to the smooth operation of company processes.

Nursing, Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing

Form 6, Science Stream