• Assisted with retaining and updating clientele intake packets for 9/11 VCF Claims, Asbestos and Personal Injury cases.• Managed incoming and outgoing mail, including sorting, distributing, and maintaining records or correspondence.• Entered new client data into SmartAdvocate system accurately.• Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.• Assisted with administrative tasks such as filing documents, photocopying, faxing.• Answered phone calls, transferred calls, took messages and provided information to callers.• Signed for packages, recorded deliveries and disturbed to personnel.• Managed customer complaints and rectified issues to complete satisfaction.• Greeted visitors to provide informations and direct to appropriate personnel.

• Monitored schedules and calendar obligations for executives.• Organized and booked travel plans and itineraries, arranged transportation and made overnight accommodations for clients, staff and leaders.• Answered incoming phone calls, routing to appropriate parties throughout office.• Welcomed visitors and customers by greeting and answering or directing inquiries.• Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.• Performed data entry and other administrative tasks to support departments.• Organized files and spreadsheets to simplify staff access or retrieval.• Screened and responded to emails, messages and other correspondence, freeing up senior management.• Supported office security by following safety procedures and controlling access via reception desk.• Coordinated appointment calendar and balanced schedules to promote optimal productivity.• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

• Obtained and organized files from former exchange student papers to make important documents easier to find.• Expertise in using systems such as Docuware and Colleague.• Monitored calendars and scheduled appointments based on availability and established load limits.• Maintained high school and college transcript records organized.• Updated student information including GPA's, transcript evaluations, waive visual portfolios, transfer placements with accurate information, each day. Preventing data loss and keeping files current.• Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.• Sorting and sending mail, providing problem-solving abilities.• Automated office operations to manage student correspondence, record tracking and data communications.• Completed work schedules, managed calendars and arranged appointments.• Developed organizational filing systems for confidential customer records and reports.• Prepared meeting agendas, attended meetings and recorded and transcribed minutes.• Coordinated travel arrangements for office personnel.• Operated photocopiers and scanners, facsimile machines and personal computers.• Conducted office inventory checks and requested restock of supplies.• Collected and coded various documents to prepare for filing, storage and processing.• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.• Greeted visitors or callers to handle questions or direct to appropriate staff.

• Gained advanced knowledge of file intakes, classification and management processes.• Computer skills including Microsoft Windows, Microsoft Excel and Xerox machines.• Managed high volume of letters, memoranda, invoices and documents. Assembled motions for paralegals and attorneys, would do English to Spanish translations for clients.• Followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to Sacco & Fillas, LLP.• Maintained employee files, observing strict data information procedures.• In charge of general clerical tasks such as adding barcodes for all receiving documents such as medical records, plaintiff's responses, motions, power of attorney's, motor vehicle accidents, no-fault insurances.• Prepared orders and notices within tight deadlines to meet department-specific needs.• Classified information into chronological, alphabetical or numerical order.• Added new material to file records or created new records.• Located, retrieved and copied information in response to requests and delivered to authorized users.• Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.• Coded index materials with stamp identification for filing.• Maintained records of materials using logbooks or computers and generated computerized reports.