Sonia Lowrence Email & Phone Number

Chennai

1. Manages the administrative functions of the TCIS department staff based in India and remotely in other locations in the Asia Pacific (AP) region. The Coordinator will plan and coordinate administrative procedures, arrange meetings and provide routine support to the teams. 2. Provides oversight of procurement processes. Prepares contracts and agreements with Terwilliger Center partners (such as MFIs, private sector firms, donor agencies, etc) and consultants. Coordinates execution… Show more 1. Manages the administrative functions of the TCIS department staff based in India and remotely in other locations in the Asia Pacific (AP) region. The Coordinator will plan and coordinate administrative procedures, arrange meetings and provide routine support to the teams. 2. Provides oversight of procurement processes. Prepares contracts and agreements with Terwilliger Center partners (such as MFIs, private sector firms, donor agencies, etc) and consultants. Coordinates execution of contracts and legal agreements with various departments. Prepares correspondence and draft contracts. Ensure operations adhere to policies and regulations of Habitat. 3. Monitor costs and expenses of the project in India to assist in budget management and prepartion. Maintains financial records of transactions and work closely with the AP finance department to ensure financial accountability and grant reporting.4. Manage travel arrangements for the India program staff and other AP staff when required. This will include preparing travel itinery, arrange tickets, manage bookings and other logistical arrangements as required. 5. Coordinates logistics and provides support to webinars, workshops and trainings, local and international, organized by the Terwilliger Center. This may include creating powerpoint decks or other collaterals. 6. Support in recruitment processes and coordinate with HR of AP when required. 7. Manage databases of employee, firms, suppliers and other key stakeholders of the market systems project in India. 8. Supports the implementation team in the delivery of projects. Creates templates. Works with Habitat project management system, Basecamp. 9. Assists in completion of special projects as required.10. Ensure the smooth and adequate flow of information within the market systems program in India and AP office to facilitate operations. Show less

Gurgaon

 Creating Service Requests in regards to HR related emails received from UK employees. Assigning the Service Requests to the Relevant processing teams in accordance with the nature of the Request. Part of the special Pod in the team known as Recruitment & Offer Checklist (The Hire Guys). Was Awarded with the Special Contribution Certificate in the month of July for effective results in the Offer Checklist Service requests. Assigned as SPOC of the… Show more  Creating Service Requests in regards to HR related emails received from UK employees. Assigning the Service Requests to the Relevant processing teams in accordance with the nature of the Request. Part of the special Pod in the team known as Recruitment & Offer Checklist (The Hire Guys). Was Awarded with the Special Contribution Certificate in the month of July for effective results in the Offer Checklist Service requests. Assigned as SPOC of the Offer Checklist Pod. Efficient in Allocating emails to the Team. Responsible for collating productivity of the Processors and preparing Team Productivity Sheet on a daily basis. Responsible for sending DID YOU KNOW to the Agents. Did You Know is a process update tracker. Any Update in the process has to be sent to the agents in the Did You Know format. Assigned as SPOC for Birthday’s in Tier – 1. Successfully organized monthly cake cuttings. Clearing doubts raised by the processors related to the process. Performing Quality Audits for the Service Requests Processed by the Agents Show less

Delhi

 o Providing administrative support to Principal.o Also assisted the CEO and the Senior Manager in their routine work.o Preparation of reports, correspondence and meeting agendas.o Communication with internal staff and government bodies like CBSE, Directorate Of Education etc .o Updating database and mailing lists.o Proofreading incoming & outgoing communications and forwarding the same to Principal.o Answering telephones and redirecting calls to appropriate staff… Show more  o Providing administrative support to Principal.o Also assisted the CEO and the Senior Manager in their routine work.o Preparation of reports, correspondence and meeting agendas.o Communication with internal staff and government bodies like CBSE, Directorate Of Education etc .o Updating database and mailing lists.o Proofreading incoming & outgoing communications and forwarding the same to Principal.o Answering telephones and redirecting calls to appropriate staff members.o Building and maintaining good relationships with Teachers/Parent/students & Staffs. o Resolving complaints of students/parents/teacher tactfully on as needed basis. o Developed ability to work under pressure and in a fast-paced atmosphere. o Supervising and coordinating with 60+ Teachers & staff daily. o Responsible for taking decisions without supervision by properly following instructions. Show less

Back Office Marketing. FTIL is India's leading technology solution provider for Capital markets, foreign exchange trading & the commodities market. FTIL offers financial enterprises, exchange market place based solutions and services supporting high transaction density by delivering performance, scalability, reliability & development flexibility along with domain consulting. FTIL has promoted India's leading multi commodity future exchange (MCX) and interbank forex trading platform… Show more Back Office Marketing. FTIL is India's leading technology solution provider for Capital markets, foreign exchange trading & the commodities market. FTIL offers financial enterprises, exchange market place based solutions and services supporting high transaction density by delivering performance, scalability, reliability & development flexibility along with domain consulting. FTIL has promoted India's leading multi commodity future exchange (MCX) and interbank forex trading platform (IBS-Forex). JOB PROFILE:Managing the day-to-day functioning activities.Managing Infrastructure and procurementOverseeing all maintenance and repair activities.Coordinating for the best quotations from Vendors.Monitoring and checking of all bills (Electricity, Landline & Mobile, Internet, Office Rent and all Vendors) sending them to HO and following up for Payment of the same.Managing all Reports of Marketing Department.To maintain & update status of Clients & Prospects, more than 400.To coordinate with members & complete various steps of connectivity related documents for all products (Exchanges: NSE/BSE/MCX/NCDEX/MCX SX).To follow up with clients for pending payments, maintaining the payment status in specified format called, RT (Receivable Tracker).Providing quick solutions to customer incoming & outgoing client queries.To make all reports of FT based on Retail sales team like MPL (Master Prospect List), Target, Collection & Sales Weekly and monthly targets V/s Sales analysis of Marketing Team & Individuals, Weekly & monthly efficiency reports.Taking Feedback of clients by sending Questionnaires.To make OPF (Order Processing Format) & keep all records of all licenses purchased.Handling Daily routine accounts of FT Delhi Branch.(Office expenses vouchers and conveyance expenses of staffs.)Handling all Administration work of FT Delhi Branch. Show less

About the Company : Company is engaged in collection(soft & hard), verification of (AL/PL/TWL/CDL/Credit-Cards etc.) and courier job for clients like ICICI Bank, HSBCBank, HDFC Bank, Air-Tel & Hutch.JOB PROFILE: -Matching and updating data already existing and the current one through Excel.  Assigning targets for Tele-Callers and to keep constant follow-up. Coordination with office-staff for smooth functioning. To Look after soft collection -… Show more About the Company : Company is engaged in collection(soft & hard), verification of (AL/PL/TWL/CDL/Credit-Cards etc.) and courier job for clients like ICICI Bank, HSBCBank, HDFC Bank, Air-Tel & Hutch.JOB PROFILE: -Matching and updating data already existing and the current one through Excel.  Assigning targets for Tele-Callers and to keep constant follow-up. Coordination with office-staff for smooth functioning. To Look after soft collection - Credit Cards for HSBC. As a coordinator in Field Investigation {FI’s–TW & AUTO} for ICICI BANK . Preparation / Checking Field Verification Reports for HSBC & to compel and convince Customer’s for timely Payment of Dues.  Supervision of Flori-Tel Service (Collection)(Part of Air -Tel }. Supervision of TW & Auto - Courier for ICICI BANK Ltd. Supervision of Hutch-Courier (bill-delivery/Chq. pick up). Supervision of more than a team of 45-people-field as well as office staff. Having sound geographical knowledge of Delhi and NCR. Show less

About the Company : Company is engaged in collection(soft & hard), verification of (AL/PL/TWL/CDL/Credit-Cards etc.) and courier job for clients like ICICI Bank, HSBC

Matching and updating data already existing and the current one through Excel. Assigning targets for Tele-Callers and to keep constant follow-up.Coordination with office-staff for smooth functioning.To Look after soft collection - Credit Cards for HSBC.As a coordinator in Field Investigation {FI's-TW & AUTO} for ICICI BANK .Preparation / Checking Field Verification Reports for HSBC & to compel and convince Customer's for timely Payment of Dues. Supervision of… Show more Matching and updating data already existing and the current one through Excel. Assigning targets for Tele-Callers and to keep constant follow-up.Coordination with office-staff for smooth functioning.To Look after soft collection - Credit Cards for HSBC.As a coordinator in Field Investigation {FI's-TW & AUTO} for ICICI BANK .Preparation / Checking Field Verification Reports for HSBC & to compel and convince Customer's for timely Payment of Dues. Supervision of Flori-Tel Service (Collection)(Part of Air -Tel }.Supervision of TW & Auto - Courier for ICICI BANK Ltd.Supervision of Hutch-Courier (bill-delivery/Chq. pick up).Supervision of more than a team of 45-people-field as well as office staff.Having sound geographical knowledge of Delhi and NCR. 2. Worked with Factoring House (Linear Financial Management Services Pvt. Ltd.), New Delhi as a Tele Calling Executive; The work involved dealing with clients of major Indian and International Banks like ABN AMRO, HSBC, HDFC, ICICI, Bank of Punjab etc. Making confirmation calls for car loans, credit card, and personal loans, dealing with customer, bank & dealers queries. Show less

Mba, Human Resource

Activities and Societies:  MBA in Human Resource Management (PGDHRM) from Symbiosis Centre for Distance Learning Pune.  Graduate.

Graduate; Higher, Secondary

Com (Pass) in the year 2005. Passed Senior Secondary from Delhi Tamil Education Association, Mandir Marg with 52% in Commerce stream.