• Contribute to the development and outcome of department strategic goals• Responsible for conducting appraisals, feedback to employees and handling teamwork allocations.• Functional or process leadership, medium level of complexity and ambiguity, tactical responsibilities.• Possesses a broad and comprehensive understanding of the different systems/products and services in the market/organization and practices of relevant discipline. Working on tools such as FISERV, VCARS, Solution builder, Accurint, Docuware, Workday, Etc• Create and execute projects/ programs/plans and revises as needed. Establishes and maintains client relationships as well as vendor and internal stakeholder relationships. May serve as the primary contact for clients and vendors. Provides and supports product business development activities within own department.• Possesses the ability to effectively communicate successes and failures of a model, processes, and procedures with clear understanding of success.

Responsible for daily operations,C-Sat, Productivity, Quality,AHT,Shrinkage,Attrition.Represented CS on 3 diff projects held from organizational level,Sole resposibility of L2 stats and preparing their KRA and ICP plan and ensuring smooth operation operation of process without any customer impact.

Provide high-end technical support to large business utilizing enterprise & mission critical HPE 3PAR Storage Solutions. Common troubleshooting task includes hardware/software failure diagnosis and repair, performance analysis, and resolve connectivity issues.• Remotely assist HP field engineers with troubleshooting. Solution verification, and appropriate hardware procurement.• Recommend best practice guidelines to customer. Ensure customers are updated on cases until solution is provided.• Responsible for documenting solutions to problems and developing end user guidelines.• Participation in all on-going infrastructure initiatives including: Hardware Technology Refreshes, Security hardening / Patch currency, and Enterprise Monitoring process improvements.• Troubleshoot Inserv Physical disks, Batteries and power supply related issues.• Running routine System health check and Tuning.• Configuring CPG, Running Compact CPG..• Incident Reporting using SR dash and Generate Proactive and Reactive reports using different tools like IR Extract, SR DASH, ESMG, PDF formats, excels.

Responsibilities: Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for branch of ANZ Australia.• Processing Completion of all internal Quality checks and achieving teams target in time.• Adhere to bank rules, set policies, procedures and standards.• Processing maintenance activities for loans such as (changing repayments, interest rates & restructuring of the loans).• Maintaining productivity, utilization & accuracy.• Providing value added service to customers, giving information regarding various services and products offered and escalating satisfaction levels.• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Review and analyze the loan Applications submitted by branch at ANZ Australia• To prepare all necessary mortgage docs and send to the branch.• Planning targets, monitoring them and ensuring achievement of the overall targets on a regular basis