Responsible for efficient planning and allocation of resources. Timely scheduling of training, compliance and duties ensuring optimal levels of resources utilised.Plan, monitor and amend the scheduling of manpower, ensuring training and logistics are achieved to an optimum level.Foresee challenge constraints and effectively design and develop business strategies.Ensure compliance with regulatory, statutory, and industrial award obligations.Daily evaluation and reporting the day of operations.

Oversee the general operation of both customer and ramp services at Brisbane Airport. Monitor and alter a dynamic worksheet of aircraft and staff movement ensuring efficient and effective operation. Covering staff shortfalls, for example sick leave using cost efficient processes Communicating with operational supervisors and managers ensuring the Qantas business rule is met on all levels.

Planning Airport roles and duties seven days before operation then refining one day before.Mapping out the overall operation of the Airport, constantly liaising with Operational Managers ensuring they make informed decisions of resource demands and changes.Covering staff shortfalls like personal and recreational leave, also training and meeting requirements.Altering staff shift times to meet with changing demands of flight schedules according to current EBA restraints and policies.

Performing initial and recurrency training in the operation of aerobridges, arriving and despatching aircraft. Creating an entire training programme for a client airline, Hawaiian.Being responsible for the understanding of staff capabilities and learning levels ensuring competency and safety.Taking part in “train the trainer” courses to implement training models that satisfy internal and external stakeholders.Signing off staff to be ready for trained duties.

This is an operational role rotating between two fast moving Airport areas and supervising staff movements.Ensuring all movements are staffed on time making sure accountability is managed.Coordinating customers with special needs and ensuring cabin crew requirements are met with precision and accuracy.Investigating Custom and Immigration rules and being responsible for making those decisions.

Working as a check in agent ensuring the accuracy of each customer’s check in process is met.The arriving and despatching of aircraft in a safe and timely mannerAssisting customers with special needs and cabin crew requirements are met with high level of professionalism.

Working in a call centre receiving phone calls and booking flights and holidays.Communicating with customers ensuring their flights and holiday requirements are met with proficiency and professionalism.