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Partlett Consulting offers business consultancy specialising in Business Performance Optimisation, System Integration & Optimisation, Cost & Benefit Management, Business Transformation, Leadership Development and Corporate Mindfulness. We offer this through: consulting services, program & workshop facilitation and coaching & mentoring.

Key Responsibilities• Client-side Program Management services from initiation to operational handover• Steering Committee Member/Executive reporting level,• Procurement planning, vendor engagement and contract facilitation• Program and Project budget management $5m+• Articulating scope, program approach and the minimum viable product that is achievable within time/budget/quality and ROI expectations• NIST cyber security alignment, business capability uplift and transformation, alignment off multiple projects across defined workstreams

Designing and leading business initiatives to improve outcomes across the ICT Portfolio through uplift of Portfolio, Program and Project Management maturity.

• Lead the Community Liaison Committee to find organisations and members within our community who can be beneficiaries of the funds and services generated by our NOW Business Network. • Generate and maintain community connections with local schools and community groups to deepen our understanding of community needs and the avenues to assist.• Propose ways to help and then seek votes of approval from the Board and Members for the distribution of funds to approved beneficiaries or NOW Business Network initiatives.• Deliver the good news and organise disbursement of services and funds to beneficiaries.

Advisory role sharing skills, experience and insights to support operation of the school as a non-executive member of the school board. Responsibilities include:• Participation in policy reviews, policy creation and school performance reviews; and• Advise and counsel on decisions requested of the board through P&F on behalf of the parent/community body.Key achievements:• Guiding in consideration of strategies to improve cost management, how to model budgets for improvement/maintenance projects, assess viability of grant applications; • Guiding in the adoption of a workforce management methodology to proactively manage student enrolment numbers to reach desired levels; and • Guiding in establishing a practice for bringing to the board an appropriate variety of skills and talents to enable sound decision making eg. Finance, HR, Marketing, Teaching, Project, Technical etc.

Provision of professional services to transform face to face facilitation programs into digital format in response to the COVID-19 pandemic.• Options analysis and recommendation of appropriate digital delivery platform to transform delivery of face-to-face workshops for key programs. Workshops include approx. 30 participants (15 mentors and 15 students) and a variety of interactive discussion and activity.• Redesign the program delivery process for adaption to a combination of digital delivery platforms (MS Teams, Zoom, hybrid) to suit needs of ABCN, Mentor Organisations and Australian State Schools where ICT and participant requirement vary by state and geographic location of the school.• Design, development and delivery of an organisational training program to uplift capability of existing ABCN staff to enable the transition to online and hybrid program delivery.

Provision of mentoring and facilitation services to enable ABCN to deliver these important programs:• FOCUS and FOCUS 2 - developing leadership skills in young women;• GOALS - goal setting, interview skills, communications skills and behaviours, workplace awareness;• InterACT - goal setting, interview and communication skills for English as Second Language students; • Future Thinkers – developing design thinking, innovation and problem solving skills;• Interview Skills; and• Aspirations - transferable job skills and preparation for the world of work.

Senior leader within Optus Business, participating in and leading key strategic planning and decision making activities. Leading a team of specialists, established and operationalised governance frameworks across Optus Business to enable achievement of strategic objectives and business transformation outcomes in the areas of Capital Management, Cost Control, Workforce Management, Benefit Management and Procurement.

Responsible for design and delivery of strategic initiatives to improve internal business performance and enable strategic objectives. • Lead a team of analysts in the Inventory, Billing and Reporting stream of the business program to design, implement and test the migration of customer data and internal business process from the legacy Service Desk system (SM7) to ServiceNow for all Optus Business Customers.• Member of the core leadership team defining strategy and designing and leading initiatives to enable the 5 year Business Transformation of Optus Business from a Telco to an ICT Provider.

As the ABCN Taskforce Representative for Queensland, I lead discussions between ABCN and Optus teams in Queensland to increase participation in ABCN mentoring programs. From 2013 to 2017, we almost tripled the participation of Optus Queensland teams in ABCN mentoring programs and increased the breadth of participation to include Business, Retail and Provisioning teams.

Responsible for design and delivery of strategic initiatives to improve internal business performance and enable strategic objectives.• Lead a team of analysts in the Inventory, Billing and Reporting stream of the business program to design, implement and test the migration of customer data and internal business process from the legacy Service Desk system (Service Desktop II) to SM7 for all Optus Business Customers. • Lead a strategic initiative to transform the Optus Business Customer Projects delivery process to implement a new model for delivery of small, low-risk customer projects• Lead a strategic initiative to transform the monthly Business Performance Review reporting model for the Optus Business senior leadership team

Leading a team of approx. 45 people, deliver a managed Billing and Reporting Service for approximately 300 Corporate and Government customers Australia wide.Owner of the Optus Managed Service Billing and Reporting Capability with responsibility to ensure underlying processes, systems and workforce were fit for purpose and compliant with ISO 9001 standards.In line with company transformation, established an offshore delivery model for Billing, Inventory and Reporting functions.

Responsible for the Optus Managed Service Asset and Configuration Management Capability, the consistent application of the operating processes within this capability (used by 80 staff members nationally) and for driving performance across supporting functions (e.g. IT, Finance, Customer Projects) to achieve both business and customer outcomes.Key Achievements:• Transformed the E2E bill production, inventory and report delivery process, defining requirements for 3 applications to delivery managed services to 300 customers to introduce validation based processing to early eliminate and prevent from occurring in a time constrained bill production process. Reduction in rework and cost to deliver managed service billing and reporting;• Developed a capability matrix, workforce management and succession planning model for 80 staff across AMO, CMO, CRO, TS and TL functions to reduce risk in managing unplanned vacancies in roles allocated to delivery of monthly billing, inventory and reporting monthly schedule. Involved design and delivery of training material to 80 staff within ISO 9001 standards; • Implemented into a matrix organisational structure a forum across 3 key roles in Bill Production Process as foundation for continuous improvement, consistency in delivery of same function across different teams, training, issue resolution and prevention; and• Redefined process and roles required to support to improve E2E Bill Production Process for 300 managed service customers with revenue billed ~$100m per month

Responsible for leadership and development of a team of 30 people to produce Billing deliverables as per customer contract requirements for approx. 300 Corporate and Government customers Australia wide.Key Achievements:• Redefined the resource model for delivery of the E2E bill production and reporting function to significantly improve productivity and quality of deliverables, to reduce monthly delivery new customer transition timeframes; and • Defined the billing transition capability, designed then embedded a succession plan model into the BO, TL, BTO and BTTL roles to improve ability to deal with unplanned absences and attrition and to create a sustainable recruitment and staff training model across the capability.

Operational management of teams (7 - 14 staff) to deliver Managed Service Billing and Reporting to approximately 200 Corporate and Government customers.• Identified the need, designed and implemented a new Billing Projects capability in a new team to lift transition and project specific activities out of the operations teams, improving quality and timeframes for delivery in both bill production and customer transition projects;• Defined the best practice methodology and standards for Billing, Inventory, Reporting, IT and Service Desk teams to deliver Customer Transitions for new customers.• Designed and implemented the foundational Billing, Inventory, Reporting and Customer Transition artefacts with the Business Management System to meet ISO 9001 standards.

Optus Facilities Management (Optus FM)• Core participant in the design of the new Helpdesk workflow, documenting and delivering training to Customer Service teams delivering to Queensland Government departments;• Designed the new Billing Enquiries and Disputes Process, documenting and delivering training to Billing and Customer Service teams; and• Designed the new Supplier Management process, defined the business requirements and liaised with IT to development a system to support the process.

Investigate and resolve customer Billing Enquiries, engaging customers, vendors and internal teams to complete work as required and processing correcting transactions to customer’s invoice.