Office management and accounts team support functions, ensuringefficient administrative processes.End-to-end talent management optimizing the employee experience, including on-boarding and off-boarding, optimizing the employee experience.Monthly payroll, leave management, and employee assistance programs, ensuring compliance and accuracy.Implemented engagement initiatives and activities to create a positive company culture.

Handled payroll and payments, supporting the accounts team whileensuring accurate and timely employee compensation following financial protocols.Managed budgets, purchases and coordinated travel arrangements.On-boarding and off-boarding processOversaw facilities management, vendor relationships, and contract negotiations for optimal office functionality.

Dedicated to providing exceptional customer support and financial services in a dynamic global environment. Aspire to contribute significantly to an innovative organization committed to client-centric solutions.Resolved complex customer care issues through careful investigation and in keeping with existing policies and procedures.

- Offered a warm and attentive hospitality service to passengers, by maintaining highest level of safety and security on board- Actively interacted with passengers to guarantee their satisfaction with both the dining options and their premium travel experience.- Demonstrated a consistently high level of professionalism in all passenger interactions.

- Effectively resolved customer issues and provided business solutions to meet clients’ needs.- Supervised the management of front office, housekeeping, maintenance, and security.

Days Inn Terrazas del Sol - Managed daily Front Office operations while overseeing members and staff.- Promptly solved queries and requests of guests while maintaining high satisfaction rate.

Fulfillment Department- Effectively coordinated reservations for accommodations, car rentals, flights, and diverse travel services in global destinations-Ensured that all travel logistics ran smoothly, resolved any issues that arose during a trip, and aimed to create a positive and hassle-free travel experience for customers.

- Assisted in managing and customizing events to match clients' preferences and budgets, as well as helped plan and coordinate private events well in advance to ensure timely execution.