Sonia Porter Email & Phone Number

Australia

As an Area Coordinator for OSHC services in the Southern region of the Gold Coast, I lead and support nine services by ensuring high-quality, inclusive care environments, compliance with regulations, and effective day-to-day operations. I manage, mentor, and support Coordinators and Assistant Coordinators, oversee strategic planning, and foster strong relationships with families, schools, and the community. Additionally, I handle staff recruitment, training, and retention, manage budgets and… Show more As an Area Coordinator for OSHC services in the Southern region of the Gold Coast, I lead and support nine services by ensuring high-quality, inclusive care environments, compliance with regulations, and effective day-to-day operations. I manage, mentor, and support Coordinators and Assistant Coordinators, oversee strategic planning, and foster strong relationships with families, schools, and the community. Additionally, I handle staff recruitment, training, and retention, manage budgets and resources efficiently, and ensure effective communication and collaboration across all services. Show less

Gold Coast, Queensland, Australia

Queensland, Australia

As Integration Manager, my role was to support the organisation in the field for all newly acquired/new centres Nationally. Responsible for the operational and quality functions through the setting up and monitoring Centre management teams in the lead up to opening and transition into Organisational portfolio through a quality, compliance and operational lens. • Managed Planning & Construction and Overall Projects• Provided on floor coaching and additional training for Centre… Show more As Integration Manager, my role was to support the organisation in the field for all newly acquired/new centres Nationally. Responsible for the operational and quality functions through the setting up and monitoring Centre management teams in the lead up to opening and transition into Organisational portfolio through a quality, compliance and operational lens. • Managed Planning & Construction and Overall Projects• Provided on floor coaching and additional training for Centre Managers and teams during the first initial weeks prior to, during and post operation. • Liaised with the Department of Education regarding licensing requirements and regulations and providing relevant documentation and evidence to support the Service approvals process.• Set-up centre of room environments for purposeful age-appropriate learning. • Create and maintained structured training and development plans for Centre Managers.• Monitored service enquiries and occupancy figures and supported Centre Managers and Marketing team with innovative marketing ideas.• Adhered to and enforced compliance requirements and provided training in accordance organsiational policies and procedures.• Integrated centre into G8 portfolio and worked collaboratively with Area and Regional Managers.• Performed numerous pre and post settlement activities and tasks.• Successfully onboarded new Centre Managers through induction ensuring all relevant policies and procedures were adhered to. Show less

Qld

• Conducted face-to-face workplace observations for students who were participating in Structured Workplace Learning.• Assessed both Certificate 3 and Diploma in Early Childhood Education and Care.• Graded theory and workplace assessments within Education Service Standards, utilising both online and face-to-face methods.• Conducted assessment interviews with the Workplace Supervisor and learner.• Provided constructive feedback to learners on their performance within quality… Show more • Conducted face-to-face workplace observations for students who were participating in Structured Workplace Learning.• Assessed both Certificate 3 and Diploma in Early Childhood Education and Care.• Graded theory and workplace assessments within Education Service Standards, utilising both online and face-to-face methods.• Conducted assessment interviews with the Workplace Supervisor and learner.• Provided constructive feedback to learners on their performance within quality guidelines.• Completed the necessary Workplace Observation Tool documentation.• Participated in educational activities, including assessment validation, course improvement, and reviews.• Finalised Professional Development requirements in line with an Annual Professional Development Plan. Show less

Revesby

Multi-site Management- 10 OSHC Services;• Drive performance related to quality • Manage a multifaceted workforce at a number of locations, ensuring the sufficient & sustainable use of staff• Effectively identify and manage risks • Partner effectively with other YMCA NSW Services • Build, maintain and leverage external relationships• Program Risk and Compliance and Quality (regulations, licensing, contract, quality assurance)• Financial Management• Business… Show more Multi-site Management- 10 OSHC Services;• Drive performance related to quality • Manage a multifaceted workforce at a number of locations, ensuring the sufficient & sustainable use of staff• Effectively identify and manage risks • Partner effectively with other YMCA NSW Services • Build, maintain and leverage external relationships• Program Risk and Compliance and Quality (regulations, licensing, contract, quality assurance)• Financial Management• Business Planning and Delivery• Stakeholder Engagement and Marketing• Compliance & Risk Management• People Management & Performance Show less

Mortdale

Multi-site Management;• Staffing Management • QIKKIDS system Management• Mentoring, training and guiding staff in all services• Developing and overseeing Educational Programs (age appropriate)• Evaluating profit and loss statements and taking action accordingly• Financial management and allocating budgets for services.• Recruit, interview and undertake necessary referees checks, working with children checks and Police checks and completeorientation process for… Show more Multi-site Management;• Staffing Management • QIKKIDS system Management• Mentoring, training and guiding staff in all services• Developing and overseeing Educational Programs (age appropriate)• Evaluating profit and loss statements and taking action accordingly• Financial management and allocating budgets for services.• Recruit, interview and undertake necessary referees checks, working with children checks and Police checks and completeorientation process for all new staff.• Development and implementation of policies and procedures, operations and compliance manuals in accordance to legislative requirements.• Facilitate monthly team meetings• Conducting scheduled training sessions for Coordinators and educating them on topics necessary for effective operations in their role (PowerPoint presentations, booklets, reflective meetings etc.)• Conduct annual performance appraisals for all staff, discussing their career development, ability to perform and identify areas to enhance performance.• Submission of Service approvals, provider approvals and notifications to the regulatory authority (ACECQA) • Liaising with Government Departments• Coordination and set up of a purpose built child care facility. Show less

Mortdale

Management of two OSHC services & Vacation Care Program:• Support and monitor services under my care• Provide training, mentoring and professional advice for centre staff• Report and provide direction on industry compliance issues and staff management queries• Regular visits to each centre on a weekly basis• Facilitate centre staff meetings, Cluster meetings (multi centre) and attend all centre meetings as required• Recruitment and management of staff for each… Show more Management of two OSHC services & Vacation Care Program:• Support and monitor services under my care• Provide training, mentoring and professional advice for centre staff• Report and provide direction on industry compliance issues and staff management queries• Regular visits to each centre on a weekly basis• Facilitate centre staff meetings, Cluster meetings (multi centre) and attend all centre meetings as required• Recruitment and management of staff for each Service• Development of Quality Improvement Plans• Monthly reports to General Manager• Providing support and leadership by educating and mentoring team members• Establishing positive connections and relationships with all families within the 3 services, building solid trusting and collaborative partnerships Show less

Hurstville

Manage day to day running of an OSHC Service:• Supervising staff• Implementation of programming• Supervising, supporting and directing staff on site• Ensuring the site has capable and skilled team members• Maintaining the delivery of a quality program as per the NQF• Reporting to the Regional Manager on a regular basis• Supervise activities of children• Prepare and serve meals utilising provided menus• Attend staff meetings and training• Provide children… Show more Manage day to day running of an OSHC Service:• Supervising staff• Implementation of programming• Supervising, supporting and directing staff on site• Ensuring the site has capable and skilled team members• Maintaining the delivery of a quality program as per the NQF• Reporting to the Regional Manager on a regular basis• Supervise activities of children• Prepare and serve meals utilising provided menus• Attend staff meetings and training• Provide children with positive reinforcement• Maintain order, security and sanitation of the facility• Supervision of children in centre• Maintain complete accurate daily records• Implement behaviour management techniques Show less