Sonia Ramirez Email & Phone Number

Palm Desert, California, United States

I am currently working for a fast-paced company that offers many services with an emphasized commitment to excellent customer service. This multifaceted role calls for quick thinking, problem-solving, and multi-tasking. My experience and knowledge in conflict and resolution, management, HR, and administration gained trust, building long-lasting relationships, employee retention, and brand loyalty which directly increased sales by a minimum of 20% each year I was employed. *Contributed to a “customer needs first” culture spreading through our community, referring customers to other businesses, and building partnerships that encouraged many of those businesses to do the same.*Increased brand awareness via outdoor sale blitzing generating commercial account leads by introducing our products, services, and partnerships with T-Mobile, Assurant, Samsung, and Apple.*Created loss prevention and inventory management measures reducing shrinkage by 60%. *Managed planogram integrity, merchandising, pricing, and signage complying with Weights and Measures standards. *Performed technical tasks such as car battery installation, key fob programming, and cell phone repair. Furthermore, I assisted the main technician in managing the "We Fix It" phone repair center.*Assisted the store manager in front-to-back store operations such as budgeting, scheduling, recruiting, interviewing, team building, coaching, HR, training, and development..

All Coachella Valley Stores (Traveling Team)

As a Merchandising Execution Team Manager for Home Depot, I managed a traveling team with an average of 10 to 30 associates. I ensured merchandising, planogram integrity, new product roll-outs, inventory management, POP signage, seasonal section setup, and excellent customer service industry standards were met.*Administrative duties included market analysis, employee relations, scheduling, interviewing, hiring, new hire benefit enrollment, reviews, HR policies, training, and development. I excelled in making my team's working environment pleasant and rewarding. *I was in charge of our team's open enrollment for health, vision, dental, life, AD&D insurance, 401K, FSA, and PTO. Furthermore, I assisted employees in applying for mental health wellness programs, hardship grants, adoption assistance, disability, and retirement benefit enrollment. *Created a safety kit and manual which was shared throughout our district. It was credited for reducing injuries and worker’s comp claims by 15% immediate results. Implemented positive reinforcement, and delegation of ownership by creating a quarterly safety monitor position to motivate my team with incentives such as "Lunch On Me" with paid extended lunches, gift card giveaways, and a " Manager for a Day” role.*My team was part of a pilot program called "Sidekick", a software program added to current wireless HDphones (a handheld scanning device) targeted at tracking productivity. Assisted in developing, and testing, key features integrating with other platforms to ensure all data and task prioritization is up-to-date and aligned with broader business needs.

Coachella, California, United States

I worked for CVS post-acquisition of Longs Drugs. I was tasked with associate development, training them on the new policies and procedures. Additionally, I performed front-to-back-end administrative operations, handled customer relations, and oversaw loss prevention measures were met.*Assisted the store manager in closing our Indio store and successfully opening a new store in Coachella before the expected deadline.*I contributed to increased sales and customer count, by launching a community campaign to bring brand awareness by hosting weekly events surpassing all forecasted expectations by 33%.

Indio, California, United States

I was privileged to work for an employee-dedicated corporation that valued and invested in its associates. My thirst for knowledge and personal development became a career catalyst which assisted me in being recognized by the Store Manager who promoted me from a shift manager to a successful and well-liked Assistant Manager.*Oversaw our photo center, pharmacy, and OHSA compliancy throughout our store*I added an ethnic section to cater to the demographics of our community which helped gain new customers, brand recognition, and loyalty*Recognizing the opportunity of having a hospital located across the street, I built a profitable balloon and gift center that created gift packets from store merchandise increasing sales gain with high profit margins.*Managed our logistics department ensuring all tasks were done in an accurate, timely, and safe manner.

Woodland Hills, Los Angeles, California, United States

As an underwriting assistant, my primary role was to support underwriters by performing administrative tasks and providing research and clerical support. My responsibilities included gathering client information and documents, such as credit history, debt-to-income ratios, cash flow records, and background checks for the loan approval process. Reviewed applications ensuring applications were complete and accurate to meet the company's underwriting guidelines. I was also tasked with estimating risk factors like age, occupation, and potential losses for new clients based on previous claims or any other determining risk factors if present.

Computer Service Technician, Computer And Information Sciences And Support Services

Basic Education, Business Administration And Management, General

Basic Education, Liberal Arts And Sciences, General Studies And Humanities

High School Diploma

Activities and Societies: ROTC, Year Book Club