Currently focusing on Learning and Development work - developing and delivering bespoke Leadership Programmes. My training programmes have gained ILM (Institute of Leadership and Management) approved status.My focus is on the practical application of the management theory. I have diverse roles from management consultancy projects to hands-on operational roles, to draw upon when translating the theory to practice, able to highlight the real constraints within many organisations. The most recent operational role being Customer Experience Manager at Linde-BOC, introducing a customer-focused culture and employing innovative technology to capture and record customer feedback in real-time. Using the customer feedback to drive business improvements through the organisation. This involved all the elements of driving a culture change, developing multi-media communications, involving multiple stakeholders and gaining buy-in to the programme, measuring progress using business impact metrics.A Project Manager (PRINCE2 qualified), specialising in organisation development, communications and marketing. Earlier projects have often focused on healthcare or young people in private, public and third sector organisations. An experienced change manager, setting up complex programmes with multiple stakeholders, developing systems and processes and ensuring stakeholder involvement and buy-in. With over 25 years operating at a senior level in global, pan-European and national roles.Specialties: Learning and development; customer experience, project management, start-up projects, transition, change management, e-channels business development, multi-media communications strategies, event management, evaluation and audit, grant making, commissioning, negotiation and advocacy, facilitation, partnership development and stakeholder management, research-led approach to strategy development, chairing steering and reference groups, line management, team building.
Listed skills include Strategy, Change Management, Management, Program Management, and 14 others.