Sonia Thomas Email & Phone Number

Yakima, Washington, United States

Yakima, Washington Area

Yakima, Washington Area

Assist Credit Union members with their financial needs and inquiries about their accounts.Answer inbound phone calls and assist members at the drive up window.Assist members with check cashing, cashier checks, taking auto/mortgage/and credit card payments, open vault and process night drops, balance vault and cash dispensing machine, balance till during and at the end of the day.

Yakima, Wa

Answer inbound calls/provide bank account information, open and close Checking, Savings, Money Market, Custodial, Certificate of Deposit, CMG, and Trust accounts.Assist with processing requests such as internal and ACH transfers, debit card issues/inquiries/and requests, ordering checks, and transaction disputes.Assist customers with Certificates of Deposit rates and penalties.

Yakima, Wa

Answer inbound calls/provide information and referrals to different resources.Data entry.Use and manage information database called Resource House.

Portland, Oregon

Answered multi-line phones, received/forwarded messages, sent taxes and distributed mail and email.Organized and maintained alphabetical and numerical filing system and manged reports.Updated customer information while following HIPPA regulations.Utilized Health Suite system to verify eligibility and benefits, verify requests, and verify claim status.Utilized MMIS system to verify state eligibility and CVS CareMark for prescription history and benefits.Completed reprocessing requests from providers by opening incidents and forwarding to the Claims Department.Worked closely with other departments to address customer concerns regarding authorizations for medical and pharmacy.

Portland, Oregon

Verified customer eligibility, provider assignment, claim status, and prescription eligibility.Utilized billing systems and kept confidentiality.Assisted customers with resolving complaints and provided resources to address questions.Forwarded customers to correct department for further assistance.Assisted with mailings to Medicare and Medicaid customers.Assisted in special project to present to the Govenor of the State of Oregon to help get funding.

Bachelor'S Degree, Criminal Justice/Human Services

Bachelor’S Degree, Human Services, General

Activities and Societies: The National Society of Collegiate Scholars

Diploma