Sonia Thomas Email & Phone Number

Fredericksburg, Va

*Coach, train and develop team by formal observation and coaching sessions around sales, service and operations.*Serve as back up resource to Branch Manager.*Work closely with Branch Manager to develop and implement business plan to exceed sales goals and expand customer relationships.*Make and communicate credit decisions.*Ensure that policies, procedures and external/internal customer service standards are followed by all teammates.*Promote bank… Show more *Coach, train and develop team by formal observation and coaching sessions around sales, service and operations.*Serve as back up resource to Branch Manager.*Work closely with Branch Manager to develop and implement business plan to exceed sales goals and expand customer relationships.*Make and communicate credit decisions.*Ensure that policies, procedures and external/internal customer service standards are followed by all teammates.*Promote bank products and services by engaging customers through appropriate sales activities such as Outbound Calling and Customer Needs Assessments.*Effectively resolve customer issues.*Adhere to all applicable laws and regulations governing bank operations, including compliance with BSA/AML Policy and Procedures. Show less

Fredericksburg Va

*Provide new and existing clients with a full range of consumer banking products through active selling techniques with emphasis on growing revenue while building and retaining strong client relationships.*Maintain a high level of knowledge for new products and market trends through continued education, training programs and experience.*Work with team members to achieve branch production and referral goals.*Conduct off-site employer work program… Show more *Provide new and existing clients with a full range of consumer banking products through active selling techniques with emphasis on growing revenue while building and retaining strong client relationships.*Maintain a high level of knowledge for new products and market trends through continued education, training programs and experience.*Work with team members to achieve branch production and referral goals.*Conduct off-site employer work program presentations.*Input credit requests.Ensure compliance with all banking policies, procedures and regulations. Show less

Fredericksburg Va

*Responsible for branch growth by obtaining deposits and loans.*Promote organization through business development.*Provided customer service to new and existing customers by maintaining and growing profitable relationships.*Oversee daily operations of a retail branch.*Monitored overtime, fee realization, and supply budgets.*Prepared for and conducted performance evaluations.*Actively interviewed and recruited quality talent for position… Show more *Responsible for branch growth by obtaining deposits and loans.*Promote organization through business development.*Provided customer service to new and existing customers by maintaining and growing profitable relationships.*Oversee daily operations of a retail branch.*Monitored overtime, fee realization, and supply budgets.*Prepared for and conducted performance evaluations.*Actively interviewed and recruited quality talent for position openings.*Provided motivation and development through observation and scorecard coaching. *Responsible for business development.*Made and decisioned loan requests. . Show less