Sonia T. Email & Phone Number

Asheboro, Nc, Us

Remote

• Provided fast and friendly support to customers, maintaining high call completion rates and consistently high call quality.• Developed deep knowledge of industry procedures and customer needs to offer effective solutions and guidance.• Consistently maintained a top ranking for call quality and schedule adherence. • Assisted with troubleshooting and provided Level 1 technical support, resolving issues efficiently and escalating complex problems as needed.• Collaborated with team members to share best practices and enhance overall customer service quality.

Remote

• Provided fast and friendly support to customers, maintaining high call completion rates and consistently high call quality.• Developed deep knowledge of industry procedures and customer needs to offer effective solutions and guidance.• Consistently maintained a top ranking for call quality and schedule adherence. • Assisted with troubleshooting and provided Level 1 technical support, resolving issues efficiently and escalating complex problems as needed.• Collaborated with team members to share best practices and enhance overall customer service quality.

Climax, Nc

• Enhanced customer experience through strategic marketing and exceptional service, resulting in a significant increase in sales.• Managed product fulfillment and customer inquiries, ensuring high levels of satisfaction and timely responses to issues.• Created and maintained customer-facing materials and documentation, streamlining communication and support processes.

Climax, North Carolina, United States

• Produced comprehensive Discovery of Heir reports for deceased owner foreclosures, family genealogy, and property genealogy, utilizing deeds, vital records, newspapers, and interviews.• Employed creative problem-solving skills to overcome complex research obstacles, resulting in meticulous documentation and written proofs supporting findings.

Greensboro, North Carolina, United States

• Developed databases and reports for the analysis of departmental audits across 13 different departments.• Conducted in-depth analysis of processors' actions in beneficiary selection and payment processing, providing valuable feedback and development of improved procedures.• Conducted calibration meetings to establish and maintain audit standards.• Collaborated with department supervisors to identify and implement feedback processes.

Greensboro, North Carolina, United States

• Interviewed and prepared pertinent witnesses for Academic Integrity and Conduct Hearings, maintaining strict confidentiality in compliance with FERPA and UNCG policies.• Presented cases to hearing panels, advocating for the University.

Greensboro, North Carolina, United States

• Facilitated two 8-week SAS-100 course sections, enhancing students' critical thinking skills, transferable skills, and self-efficacy.• Designed engaging, multimodal modules on study skills, time management, and self-advocacy.• Provided individualized academic counseling and maintained detailed records for 45 students.

Greensboro, North Carolina, United States

• Conducted a comprehensive literature review of innovative action plans relevant to the UNCG campus.• Developed and conducted a case study on engaged learning methods on campus.• Collaboratively created presentation materials for action plan guidelines and suggested activities.• Produced a final report for referential use by academic departments and abridged handouts for presentations.

Greensboro, North Carolina, United States

• Conducted research and assessment to benchmark procedures in the newly-formed office.• Developed and managed an LC student/faculty database with Excel.• Organized, scheduled, and facilitated monthly focus groups.• Coordinated departmental events, managing scheduling, advertising, supplies, attendance, catering, and facilitation.

Master Of Education - Med, Higher Education/Higher Education Administration

Bachelor Of Arts - Ba, History