Executive Assistant/Customer Service Manager• Customer Interaction via email/phone/fax• Monitor routing and tracking of customer shipments• Interface with manufacturing, shipping and purchasing regarding customer request and inquiries• Maintain liaison with outside salespersons and customers to assure timely and accurate details regarding new orders, order status, complaints and problems• Coordinate and assist in interplant requests of new orders, samples and problem solving• Process bank deposits• Marketing via company brochure and email introduction

Sales Support/Customer Service Representative• Customer interaction via email, phone/fax • Entering complaints due to price discrepancy, off color, contamination• Process/expedite manufacturing orders• Monitor routing and tracking of customer shipments• Interface with lab, manufacturing, shipping and purchasing regarding customer request and inquiries• Maintain liaison with outside salespersons and customers to assure timely and accurate details regarding new orders, sample requests, order status, complaints and problems• Coordinate and assist in interplant requests of new orders, samples and problem solving