Sonia Walsh Email and Phone Number

I am an experienced business analyst with 6 years experience using Agile methodologies. My responsibilities include:• engagement with product owners/stakeholders to define requirements• production of high quality user stories/epics, work flows and supporting business documentation in JIRA/Confluence• creation of thorough acceptance criteria so QA team can define test cases • arranging/participating in Agile ceremonies – daily stand-ups, refinement sessions, planning, retrospectives and show and tellsI’ve been working in the travel industry for over 30 years and previous roles include ticketing manager, I.T developer and business systems expert. Recent project deliveries include………Dec 2021 – New homepage and booking funnels on Travelbag website which includes:• New homepage to increase traffic/SEO rankings • Creation of new cloud based micro services which can be used by multiple brands• New holiday booking funnel• Integration with Umbraco CRM so enhanced land product content can be shown on the booking funnels pages • Worldpay payment integration• Holistic CRM system integration – for customer, enquiry and task managementJuly 2021 - Full platform migration to Travelink reservation system which included:• Brand business rules and user profile creation• Delivery of platform enhancements for Travelbag• Documentation creation• Report creation• BI/MI export creation• Worldpay payment integration• Ticketing/schedule change system integration• Client data export from old platform• Implementation of Holistic – CRM and enquiry/task management systemApr 2020 - Beginning of new Travelbag website implementation• New destination content web page• New theme content web page• Umbraco CRM implementation to allow product/content teams to easily manage web content• Requirements driven by SEO director, resulting in major increase in Google rankings