• Spearheading Transformation: Leading the design and implementation of a comprehensive program to optimize internal operations across all departments, fostering efficiency and driving bottom-line growth.• Optimizing Resource Allocation: Overseeing the strategic deployment of human capital, ensuring optimal utilization of talent and maximizing resource capacity to meet strategic goals.• Building High-Performing Teams: Empowering department heads to build and lead cohesive teams, fostering collaboration and clear communication to achieve operational excellence.• Ensuring Client Satisfaction: Collaborating with leadership to develop seamless client service experiences and ensure exceptional results that solidify long-term client relationships.• Pioneering AI Innovation: Spearheading the client facing consulting delivery in areas of project management, change management, user adoption and Modern Work encompassing Generative AI, Copilot and other tools.

• Reported directly to the CEO and managed a multi-million dollar portfolio of client services for AMLaw 200 firms, consistently exceeding revenue targets, and achieving high client satisfaction ratings.• Developed successful go-to-market strategies for various business units including a brand new ‘AI eSentio Labs’.• Responsible for hiring, coaching, and leading a team of developers, product owners, project managers, change consultants and business analysts to provide exceptional services to clients for strategic technology initiatives.• Cultivated and nurtured strong vendor relationships with key players like Litera, Microsoft, Lexis, NetDocuments, and Intapp, ensuring smooth collaboration and optimal performance for legal technology solutions.• Championed innovation by overseeing product development and program implementation via strategic and tactical roadmaps and measuring performance against plans.• Delivered a 15% reduction in expenses and optimized resource allocation by implementing tailored utilization strategies.• Participated in thought leadership forums (CIO and CKO roundtables) that had participants from the largest law firms across the globe. • Elevated brand awareness through successful marketing initiatives, including a brand and social media revamp.

• Drove multi-million dollar annual consulting revenue growth through winning RFPs, crafting persuasive proposals, and delivering impactful client presentations.• Spearheaded client-facing initiatives across six diverse areas (governance, ML, automation, data analytics, contract management) to boost operational efficiency by 25%.• Provided thought leadership on high-ROI projects like cloud strategy and SaaS/vendor evaluation, saving clients millions in costs.• Designed and implemented cutting-edge AWS solutions for superior scalability, reliability, security, and performance, giving clients a competitive edge.• Specialized in strategy consulting by conducting in-depth assessments, analyzing feedback, aligning with best practices, and creating actionable roadmaps – this increased client adoption of transformative projects by 20% annually.• Streamlined the RFP process with vendors, securing optimal technology solutions and accelerating decision-making with leadership buy-in.

• Spearheaded the firmwide adoption of Agile practices, streamlining 75+ concurrent projects globally, resulting in a 20% increase in project completion rate and a 15% decrease in project delivery time.• Architected a highly scalable and cost-efficient AWS infrastructure using innovative technologies, reducing annual cloud spend by 30%.• Empowered diverse teams through Agile coaching, leading to a 15% boost in team velocity and a 10% improvement in code quality.• Led the global rollout of Zoom for 4500+ users across 55 cities within 3 months, achieving 99.99% uptime and exceeding user adoption targets by 20%.• Orchestrated and led cross-functional teams across IT, Marketing, Finance, and vendors, fostering strong stakeholder relationships to achieve seamless program delivery, comprehensive implementation support, and long-term success.

• Successfully led the implementation of 10 critical projects on time and within budget, surpassing expectations despite complex requirements and stringent deadlines.• Spearheaded 15+ enhancement and O&M projects, consistently delivering high-quality results on time and within budget.• Managed a pipeline of 250+ update requests from product managers for complex applications and website enhancements, prioritizing security, availability, and performance.• Provided thought leadership to improve project management processes, resulting in a 15% increase in efficiency and a 20% reduction in project delivery time.• Proactively identified and mitigated risks for front-end and back-end applications, preventing major system outages and minimizing downtime.

• Led strategic cloud migration programs for legacy applications and databases, resulting in a 25% reduction in infrastructure costs and a 30% improvement in application performance.• Managed complex client-facing projects, exceeding client expectations for product design and deliverables on all projects.• Integrated web-services with applications to create a coherent architecture for sensitive data usage, improving security and compliance.• Created and managed budgets, resources, projections, and targets for the company and each project, achieving a 95% accuracy rate.• Served as a liaison between vendor development teams, internal development teams, product management, and PMO, fostering collaboration and enabling success.

• Gathered and analyzed business and technical requirements to develop 5 proof-of-concept prototypes that integrated seamlessly with existing infrastructure, resulting in a 20% increase in operational efficiency.• Proposed and championed over 10 projects aligned with business goals and process improvement, resulting in a 30% decrease in cycle time.• Developed and implemented a comprehensive security awareness program for all employees, reducing security incidents by 20%.