Sonia Baig Email & Phone Number

Dedicated, motivated Store Manager with a strong background in team building and operations management. Exemplary educational qualifications include a Bachelor of Business Administration in Human Resource Management from Baruch College of the City University of New York. Over 16 years of progressive experience in effective team management with diverse staff and customers in high-stress, deadline-driven environments for industry leaders including Starbucks. Proven track record of positive employee engagement, development, and retention in competitive markets. Excels at training, driving productivity, and turning under-producing individuals into teams that work efficiently and exceed all expectations. Out-of-the-box, analytic thinker and creative problem-solver committed to making continuous improvements in process, communication, and customer satisfaction to enable growth. Cultivates positive relationships with clients and colleagues, leveraging communication skills to converse with clarity and diplomacy to individuals from diverse backgrounds and expertise.

Listed skills include Customer Service, Management, Leadership, Social Media, and 12 others.

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  Store Manager

  Starbucks

  Oct 2004 - Present - Irvine, Ca

  Promoted several times to manage daily performance and operations for $40k location, driving recruitment, hiring, and training to cultivate top-performing teams of 35+members focused on growth and delivering consistently outstanding customer service. Oversees budgeting, payroll, scheduling, sales tracking, and reporting, performing inventory control and product merchandising to grow margins and drive operational efficiency.• Upholds compliance with labor and employment regulations and company HR policies, driving employee engagement by providing clear communication and support and maintaining an employee retention rate of 95%.• Collaborated with HR and District manager by staying up to date with any corrective actions including processing employee separation• Enforcing company policies to avoid internal product theft, cash shortage, and time theft• Screens and assesses applicants, performing interviews and onboarding to bring in top candidates for key vacancies, creating an environment focused on customer service, teamwork, and productivity.• Maintains responsiveness to service demands by promoting team collaboration, driving productivity and efficiency by fostering a cooperative environment built on mutual success.• Developing and building capabilities in leaders to become the best leaders the world is waiting for.• Conducts monthly and quarterly store meetings to ensure alignment, providing training and guidance regarding upcoming sales promotions and new inventory while soliciting employee feedback and reinforcing best practices.• Assesses training needs and monitors training programs to identify performance gaps, conducting root cause analysis to implement impactful process improvements that enhance speed and quality of service.• Manage quarterly "Partner of the Quarter" employee recognition programAdditional Experience: Barista, Shift Supervisor, and Assistant Manager 2004 to 2014