As a Business Product Owner, I spearheaded the development and management of product strategies, ensuring alignment with stakeholder needs and business objectives. My focus is on driving product vision and enhancing user experience through collaboration and effective communication.• Gathered requirements from stakeholders to develop a comprehensive product roadmap and create business cases for product enhancements.• Defined objectives, benefits, and product metrics aligned with established OKRs.• Developed and communicated clear product goals to all stakeholders.• Liaised with business and tech teams throughout the product lifecycle, ensuring alignment with the product vision and strategy.• Defined the product vision and detailed requirements, including KPIs, documented in Confluence.• Designed product interfaces and dashboards using Balsamiq.• Created and managed issues (Initiatives, Epics, User Stories) in Jira, linking them to relevant documentation in Confluence.• Maintained and prioritized the product backlog in alignment with the product vision and goals.

With extensive experience in designing and delivering analytical research projects, I specialized in helping FMCG clients, including industry leaders such as Unilever, Procter & Gamble, Nestlé, and PepsiCo, to gain insights into consumer behavior. My role focused on driving high-quality results through effective team management and innovative analytical techniques.• Supported the development and creation of advanced analytical techniques tailored to client needs.• Managed day-to-day team activities, ensuring timely project delivery and adherence to high-quality standards.• Liaised closely with the delivery management function to clarify project requirements and resource allocation.• Provided leadership and mentorship to team members, fostering individual development and maximizing team performance.• Dimensioned the team according to budgeted demand and executed recruitment strategies to build a capable workforce.• Demonstrated core company values - collaborative, inclusive, empowering, decisive and open - throughout daily operations.

▪️ Contact with external partners - law firm, debt collection agencies, Tax Authority, Credit Mediator, the Bank of Portugal - and internal departments - Quality, Relations/Client Ombudsman, Legal, Compliance - that give me a transversal knowledge of the bank's internal policies, internal processes and procedures, the Bank of Portugal regulations and tax obligations. ▪️ Day-to-day management of a team of 15 FTEs, motivate, define objectives, incentives and developments career plans and for each team member. ▪️ Planning resource effectively to optimise performance and efficiency, maintaining service levels in line with internal KPIs, client SLA’s and regulatory requirements.▪️ Ensuring all staff are trained to the standard required for their role through close management in accordance with company policy and supported by HR.