Sonia Bishop Email & Phone Number

Dallas, Texas

United States

Account Maintenance and ManagementOpening new accountsAdvising, educating, up-selling, and assisting with product selectionListening, servicing, troubleshooting, and problem solving client issues/concernsProtecting assets and maintaining confidentialit

Manage daily tasks and administrative needsSchedule appointments, training, and webinars Weekly pipeline reporting via Excel Spreadsheets Manage corporate financesData entry and submission of information in CRM (Customer Relationship Manager) tool

Richardson, Tx

Scheduled the Executives appointments and flight arrangements and managed all communication Managed communication with board members, donors, and employees abroad through email and mailings, including company changes, receipts, and crucial alerts from the President and COOAssisted with planning and execution of all office events, which included off-site functions and galasScheduled meetings through Skype, GoTo Meeting, Google, Doodle, and other softwareData entry, data management, filed, drafted and edited memos, and completed transcriptions Greeted visitors and directed incoming communicationHandled relationships with outside vendors, conducted product research to determine product efficiency and cost costing. Submitted applications for account creations, services, and partnerships

Cleveland/Akron, Ohio Area

Teacher Facilitated the scheduled educational focus of the day Acted as a mediator, counselor, disciplinarian, organizer, and swift conflict solverUpheld effective time managementSecretary Reported directly to school PrincipalDirected all incoming visitors and phone callsProvided late passesCopied and distributed needed paperwork and educational formsCommunicated immediate schedule changes to staff

Shaker Heights, Oh

Stayed home for three years with my youngest and last child

Cleveland Heights, Oh

Prospected, deciphered customer need, closed deals, handled follow-up support, and cross-sold products to increase retentionCultivated relationships with clients and similar industry professionals to increase referral base and ultimately increase the book of business by 33%Conducted pre-binding home and car inspections which decreased minor claims cost by 15%Supported clients daily through in-person visits, phone, and email, answering all general and many in-depth questions about coverage and additional linesTrained a team of 5, including Sales Associates and office support to develop continuity, customer satisfaction and retentionDedication to exceptional customer service and individualized client care led to increased revenue in business

Cleveland, Oh

Promoted to full-time employee in two months by exemplifying and a commitment to quality service, efficient task completions, relationship building, and dependability Prospected, deciphered customer need, closed deals, handled follow-up support, and cross-sold products to increase retentionCultivated relationships with clients and similar industry professionals to increase referral base and ultimately increased the book of business by 28%Conducted pre-binding home and car inspections decreasing minor claims cost by 18% Supported clients daily through in-person visits, phone, and email, answering all general and many in-depth questions about coverage and additional linesTrained office personnel including Sales Associates and office support to develop continuity, customer satisfaction, and retentionDedication to exceptional customer service and individualized client care led to increased revenue in businessRegularly met and exceeded monthly sales goalsPresented First Time Home Buyer Seminars with NHS

Bachelor'S Degree, Communication, General

Diploma, Broadcast Journalism

10-month course in all aspects of Broadcast Journalism including board operation, writing, desk commentary, sound bites, and more.

High School Diploma, College Preparatory

Activities and Societies: Participated in Track, Basketball, Journalism Team, and D.A.R.E.