As the Hotel Manager at HOTEL MADEIRA, a three-star hotel in the heart of Funchal, I have been leading and overseeing all hotel operations for over 10 years. My mission is to create unforgettable experiences for our guests while ensuring the highest standards of quality and service, and managing revenue, budget, and business planning.I have a strong background and expertise in sales and marketing, thanks to my MBA in Tourism from IPDT - Instituto de Turismo de Portugal, and my previous roles as Director of Sales and Marketing and Rooms Division at Hotel Royal Orchid and Hotel Rocamar. I have also completed a certificate in Marketing in a Complex World from Open University, and a diploma in Hotel Management from Escola Profissional de Hoteleira e Turismo da Madeira. I am passionate about the hospitality industry and driving growth and profitability for our hotel.