Sonia Comajuan Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Engineering Operations Director, leading the worldwide support, enablement and boost of the growth and scalability of our top class engineering organization, in order to achieve strategic and operational Engineering Excellence. Helping the engineering organization define its best strategy, establish the required processes with Analytics based on Data. All of it in an international and virtual (5 R&D locations), multi-cultural, hyper-growing, hyper-agile organization.Celonis is the… Show more Engineering Operations Director, leading the worldwide support, enablement and boost of the growth and scalability of our top class engineering organization, in order to achieve strategic and operational Engineering Excellence. Helping the engineering organization define its best strategy, establish the required processes with Analytics based on Data. All of it in an international and virtual (5 R&D locations), multi-cultural, hyper-growing, hyper-agile organization.Celonis is the leader in Execution Management Systems (EMS) that lifts barriers to execution capacity to maximize business performance. Powered by its market-leading process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. At Celonis, we believe that every company can unlock their full execution capacity. The Celonis Enterprise Management System measures current execution capacity, identifies execution gaps and acts automatically and in real-time to remove them. We work with the latest innovative technologies in Machine Learning, Artificial Intelligence, and Process Mining and we get inspired by other innovators, our customers and our partners. Show less

Madrid, Comunidad De Madrid, España

Creator and Executive member of the Information Security Committee at Altitude Software. Led the ISO27001 Certification at Altitude Software for the first time.

Madrid Area, Spain

Leading the worldwide Customer Care organization and business, comprising Technical Support, Operation Services, Cloud Operations, Quality Assurance and Global Quality, with the mission to ensure the delivery of quality, reliable and performant products and services for our Customers and to assist them in their daily operations, in whatever problem, doubt or need they may have.Leading the Digital Transformation at Altitude Software.Executive member of the Information Security… Show more Leading the worldwide Customer Care organization and business, comprising Technical Support, Operation Services, Cloud Operations, Quality Assurance and Global Quality, with the mission to ensure the delivery of quality, reliable and performant products and services for our Customers and to assist them in their daily operations, in whatever problem, doubt or need they may have.Leading the Digital Transformation at Altitude Software.Executive member of the Information Security Committee at Altitude Software.Supported and advised the Operations and R&D organizations in its operating model transformation in the Lead to Cash, Innovation to Market and Trouble to Resolve processes. Show less

Madrid Area, Spain

I have the honor and pleasure of mentoring each year (thanks to PWN) a group of 10 professional women on their professional career and the skills needed to be developed at each new stage of the professional ladder.

Madrid Area, Spain

Volunteer member of the IIRR Vice Presidency at PWN Global Madrid.PWN Global is a volunteer-led networking and leadership development organization for professional women of all sectors and industries. Accountable for the IIRR strategy design and implementation for PWN-Global Madrid, and contributing to the Global PWN strategy, the IIRR Vice-Presidency is in charge of the relationship of the PWN association with key external stakeholders such as Directors’ Associations, other… Show more Volunteer member of the IIRR Vice Presidency at PWN Global Madrid.PWN Global is a volunteer-led networking and leadership development organization for professional women of all sectors and industries. Accountable for the IIRR strategy design and implementation for PWN-Global Madrid, and contributing to the Global PWN strategy, the IIRR Vice-Presidency is in charge of the relationship of the PWN association with key external stakeholders such as Directors’ Associations, other Professional Women’s Associations and Collectives, Government Institutions, Education and Business Management Organizations, etc. Show less

Madrid, Spain

QuEST Forum is a unique collaboration of information and communication technologies (ICT) service providers and suppliers across the world, who are dedicated to improving operational and supply chain quality and performance. QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001.As member of the Board, I actively participated in the QuEST Forum governance and strategy, building… Show more QuEST Forum is a unique collaboration of information and communication technologies (ICT) service providers and suppliers across the world, who are dedicated to improving operational and supply chain quality and performance. QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001.As member of the Board, I actively participated in the QuEST Forum governance and strategy, building relationships and influence with other representatives of the main stakeholders in the Telecom Industry. The Executive Board consists of Chairperson, eighteen elected Executive Board Members, a Chief Executive Officer and Executive Contributors. The Board sets direction and ensures alignment to the Strategic Vision and Objectives.My team was also actively involved in various Work Groups that helped shaping and developing the TL9000 standard, best practices and industry benchmark studies. The Work Groups are responsible for the governance and maintenance of TL 9000 requirements and measurements and the development of industry best practices. Show less

Madrid, Spain

Leader of Alcatel-Lucent’s Corporate wide Quality & Customer Satisfaction strategy, planning and assessment to ensure fulfilling of commitments, while delivering a “Right First Time” customer experience with the highest levels of quality, making Alcatel-Lucent the trusted partner of choice for customers. Accountable for the quality strategy and framework across the company, including QMS continual improvement & respective certifications, Customer Satisfaction (CSAT) Management, Global Quality… Show more Leader of Alcatel-Lucent’s Corporate wide Quality & Customer Satisfaction strategy, planning and assessment to ensure fulfilling of commitments, while delivering a “Right First Time” customer experience with the highest levels of quality, making Alcatel-Lucent the trusted partner of choice for customers. Accountable for the quality strategy and framework across the company, including QMS continual improvement & respective certifications, Customer Satisfaction (CSAT) Management, Global Quality Governance, Strategy and Planning, Quality e2e Objectives and KPI Architecture, Quality Awareness and Culture Change and Quality Processes Leadership. Show less

Madrid, Spain

Member of a 4 leaders-group in charge of developing, promoting and following the Gender diversity Strategy for Alcatel-Lucent world-wide.

Madrid, Spain

In a newly created function, in charge of a transformation program to achieve an Operational Quality and a Culture transformation towards Customer Satisfaction and Quality in EMEA. Working and leading several initiatives (at EMEA or Global ALU level) on Customer Experience Management, Customer Scorecards, Knowledge Management (Best Practices and Lessons Learned), Customer Commitments Management, Cultural Transformation towards Customer and Quality.

- Spain, Brazil, Argentina

- Director of Project Management for Cluster Carriers&Verticals Iberia, Alcatel-Lucent Spain (2003-2008):Director of Project Management for Turn Key MVNO project for BT Spain, and for Orange Spain, Alpi, Auna Telecomunicaciones, STA, and Spanish Ministry of Defense, among other customers.- Director of Operations Latinamerica Applications&Software Division, Alcatel Telecomunicações Brazil (2001-2003):Operations Director of the Applications Software Division for Latinamerica at… Show more - Director of Project Management for Cluster Carriers&Verticals Iberia, Alcatel-Lucent Spain (2003-2008):Director of Project Management for Turn Key MVNO project for BT Spain, and for Orange Spain, Alpi, Auna Telecomunicaciones, STA, and Spanish Ministry of Defense, among other customers.- Director of Operations Latinamerica Applications&Software Division, Alcatel Telecomunicações Brazil (2001-2003):Operations Director of the Applications Software Division for Latinamerica at Alcatel, including the creation of a Technical Assistance Center for ASD (Applictions&Softwre Division) in LA, located in Brazil, as well as the improvement in Operations processes, especially in project cost control processes.- Project Manager Telecom Argentina, Alcatel Techint Argentina (2000-2001):Project Manager for Telecom Argentina, Switching and Applications Division projects. Show less

Barcelona, Spain

Leader of the team in charge of developing Systems Design and Specifications for IN systems as an input to the Engineering Design Team. Accountable for Technichal Tendering for Intelligent Networks bids received from Customers and technical presentations to Customers.

- Spain, Argentina

Design, Integration and Network tests, Installation and Support to Acceptance at Customer site.

Pdg (Programa Dirección General), Business Administration And Management, General

Data Science Funtamentals, Artificial Intelligence, With Honors

Master Of Science (M.Sc.), Telecommunications Engineering, Telecommunications, 8,5/10

Master Project on "Detección tridimensional de terminaciones nerviosas en imágenes biomédicas mediante morfología matemática".

Pdp, Big Data For Business

Digital Transformation: From Ai And Iot To Cloud, Blockchain And Cybersecurity

Paddb+, Digital Business

Python For Beginners, Sw Development

Plan C, Personal Brand

Certification, Itilv4 Foundations

ITIL v4 foundation certified

Gpm Accreditation, Project Management

Pmp, Project Management

Master Of Business Administration (Mba), Mba, Alcatel'S Stretch&Boost Program

Focused Program, Project Management

Focused Program, Finance & Accounting