Sonia Duvia Email & Phone Number

Milan, Lombardy, Italy

Milan, Lombardy, Italy

As a legal assistant in the Dispute Resolution Team I work in the heart of a very dynamic and proactive team.(i) Opening of new matters and the related conflict checks with independent examination of acts and legal documents, mainly in the field of INSURANCE litigation(ii) Consultation of legal files through the online platform "Consolle Avvocato", search and download of specific documents and telematic filing of any kind of act(iii) Drafting of document, review and translation of opinions and reports and daily correspondence in English with the London head office(iv) Occasional case law research on specific databases

Milan Area, Italy

(i) Operational support to various claim lines. (Property, D&O, PL and Recall, Medmal, Engineering)(ii) Analysis and processing of claim documents from opening to settlement.(iii)Reporting and preparation of loss runs.(iv)First point of contact to external clients within the claim organization.Appointed for leadership activities within the company. “Reward and Recognition” committee member.Advocate and trainer of the “Client Commitment” workshop.

Milan Area, Italy

Responsible for customers QBE Insurance ltd, QBE Italia, Barbican. Directly reporting to KAM.(i) Analysis of claim documents and management of claim files from opening to settlement (ii) Invoicing to Underwriters, settlement payments to Claimants, Insureds and compensation to Professionals (iii) Management of relationship with UK Underwriters, London and Local Brokers(iv) Cutomers monthly reporting and bordereau preparation (v) Support to engineers and lawyers by providing translation of technical and legal documents (German, English and Spanish)(vi) Administrator of italian "Crawford Academy" intranet website.

Barcelona

Administration analist providing services to support British Telecom network(i) Management of orders and issues, KPI monitoring with reference to SLA agreed with British Telecom (ii) Planning and management of the Information Systems migration process, collaboration in strategic projects (e.g. first introduction of cloud computing services)(iii) Procedure definitions of work instructions as support to the customer care.

Milano

Management of commercial operations and general affairs activities among controlling and controlled units (i) Offer preparation and order management(ii) Translation of documents describing the new collections (cloths and fabrics for furnishing of different brands)(iii) Management of relations with PR agency in charge of the advertising campaigns(iv) Management of Public Relation and advertising campaign.

Milano

Started as front desk clerk and later got promoted and became in charge of the reception and guests relations(i) Check-in, Check-out, reservations(ii) Development and management of reception staff timetables(iii) Management of complaints and customer service(iv) Training of new employees

Milan Area, Italy

Company controlled by american multinational ANH, producing refractory materials.(i) Coordination and management of sales staff, organization of their trips and sales meetings with marketing directors(ii) Key account of the controlling company(iii) Translation of documents received from parent company

cabin attendant for international and intercontinental flights