Sonia Fahem Email & Phone Number

Paris, FR

Saint Cloud

- Lead several mid to large scale projects simultaneously.- Work on projects Governance, all steps through, from creation of the SOW to the Handover to our Support Team.- Building strong relationship with Clients. Manage internal and external stakeholders, putting in placethe projects' Governance and Processes.- Work directly with internal product team to.

Levallois

Work at the Information Systems Division of TUI France as project implementation manager, in charge of transversal projects such as implementing GDPR:- Analysis of clients need and formulate it for the DEV or other IT Teams- Conduct project management activities such as planning, anticipate risks, manage changes requests, maintain communication with.

Paris Area, France

In charge of managing quality of service (QoS), and contributing to perpetual improvement with an end-to-end perspective. In oder to provide a continual access to the service subscription for client, I - Proactivly checks all the App robot and report on dayly bases- Validate change operations after making sure of the lowest customer impact- Communicate on.

Paris Area, France

Implementation of BNP's Global Electronic Banking solutions for international corporate clients.As Project Manager, my mission consists in presenting solutions that fits the client requirements and adjust the initial scope when necessary in order to initiate the Project. - Identify ressources needed and set up a planning in coordination with clients- I.

Paris Area, France

- Responsible for a client portfolio of renown institutions, I ensure that all requests are dealt on timely manner.- In charge of organising and leading clients meetings on a regular basis.- Organise and liaise with other team when in charge for client project such as IT development, or else, account opening.

Dublin

As Implemementation manager, I worked on scope, then, identify and agree all underlying documentation requirements to initiate the project. To reach the clients expectations I undertook the responsabilities that follow:- Initiate scope- Create and closely follow-up with planning- End-to-end coordination with steackholders and responsible for product and.

Dublin

In the context of the implementation of the new team I have been responsible for;- AdWords account management; Assisted the clients in Advertising Campaign creation or update. -Explained the Adwords Services functionalities such as keyword tool, pay per click, demographic targeting preferences.- Informed client about the Legal context in the area of.

Dublin

- Supported Customers (professionals and individuals); Provided advices to ensure understanding and friendly use of PayPal website as well as products.- Worked through a number of predetermined queues: Compliance, Fraud and Risk Managment, Cross Platform eBay/PayPal, Account General Request.- Determined the legitimacy of the account and account holder.

Dublin IFSC

- Co-ordinate and controlled cash transactions for a portfolio of multinational companies.- Participated to Pilot system testing and Internal Project.- Traveled to Client Location to maintain customer relationship.