Sonia Foster, Mpa, Cpm Email & Phone Number

Energetic, engaging community service leader. Distinguished career and subject matter expert in project management and program development in the public sector. Proven success managing expense budgets, introducing best practices while improving staff quality performance, increasing customer satisfaction, and ensuring policy compliance. Expert in developing and conducting community outreach, education, and advocacy programs. Outstanding active listening, critical thinking, decision-making, negotiating, and problem-solving skills. Certified Public Manager (CPM). BS, Exercise Science. Candidate for Master of Public Administration (MPA); expected December 2021.Core Competencies– Budgeting, Reporting, and Forecasting– Community Development and Advocacy– Conflict Resolution– Contract Compliance and Management– Facility Management– Financial Management and Analysis– Grant Administration– Human Resources Management– Nonprofit Management– Operations Management– Presentations – Community, Executive, Team – Program Management– Project Management– Stakeholder Relationships– Team Building and Leadership– Training and Staff Developmentsoniafoster4203 [at] gmail.com678-429-6095

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  Facility Manager, Helene S. Mills Senior Multipurpose Facility

  Fulton County Government

  1999 - Present - Atlanta, Georgia, United States

  The Fulton County Department of Senior Services is a social services organization that connects Fulton County seniors to resources that aid goals for active aging, care, and independence.– Hired as a Fitness Instructor at the Dorothy C. Benson Senior Facility (1999 – 2001). Promoted to Health and Fitness Program Coordinator at the same facility (2001 – 2011). Promoted to current position in 2011.Senior Services Management– Lead of team of 12-20 staff members and volunteers. Manage a $2M budget.– Provide leadership and development for this outstanding staff. Manage program services to county citizens ages 55+ in a culture of quality service through facility management, project oversight, and sound policies.– Manage operations of four programs: Adult Day Health, Food Service, Health and Wellness, Life Enrichment.– Improved quarterly class registration process by 95% and increased customer satisfaction to 90%. – Trained 537 senior citizens in 10 days to use our new online registration system.– Developed a DSS initiative to address senior hunger of citizens living in food deserts. Program provides $12,672 of seasonal fresh fruits and vegetables to 63 citizens on a biweekly basis. Personnel and Facility Management– Supervise key operations and maintenance of facility. Manage assigned staff, establish workloads, prioritize work assignments, evaluate employee performance, and implement effective employee engagement practices.– Participate in facility construction planning meetings and monitor renovation projects.– Developed a two-year capital improvement and facility renovation plan.Community Outreach, Education, and Advocacy– Established and maintain community partnerships through public outreach, innovative events, and presentations.– Oversee fundraising and crowdfunding efforts.– Subject matter expert and presenter at the State of Georgia Department of Human Services, Division of Aging Services Senior Hunger Summit with 150 attendees.