• Build and assign claims for regional team, and ensure claims are updated regularly and on track• Lead regional team and enforce company standards to include discipline and termination as needed and in accordance with company policy• Conduct annual performance reviews on assigned team members• Review time off requests and ensure no loss of coverage while team members are out• Participate & present in weekly management meeting• Conduct claim reviews with team members weekly• Support team members and serve as a case manager when necessary• Facilitate support for claims through coordination of doctors, venues, etc.• Manage and organize regional email inbox• Performs other duties relevant to the regional needs as required/necessary.

• Maintain caseload, documentation, and manage Field Agents at appropriate intervals.• Gather relevant information pertaining to case issues and submit information in a timely manner.• The Claims Case Manager will have the resources and research abilities to find information that is relevant to issues particular to a case and disseminate that information in a way that is up to company standard to present to the Client.• Select appropriate Field Agents for cases, factoring in financial and geographic factors.• Manage case objectives in the company data management platform, oversee that all case information is correct. Including but not limited to Claimant information, important case information, personnel involved, and Field Agent hours worked.• Submit a weekly update to internal personnel for all cases currently open and assigned to CM.• Prepare monthly report for the client containing up to date case information.• Ensure all invoices are correct and submitted in a timely manner to Finance.• Performs other related duties as required/necessary

Providing On Board Courier solutions to complete challenging time-critical deliveries :Preparing of time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements.Liaise, direct and give clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs.Monitor and tracking of on-going shipments with the purpose to ensure high quality service is delivered and the company's expectations are met at any time.Sourcing,selecting and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements.Debtor and Creditor Invoicing and order settlement.Attend and represent the organization at agreed trade shows, conferences and industry events when required.

Booking / sales / customer service (calls and e-mails) / social media / schedule management

Check in process (document verification, printing tickets, ticketing baggage, selling upgrade, providingassistance and translation)Boarding process (announcement, agent 1 and 2 on departure)Product P agent, Escorting passengers traveling in First Class

Handling Incoming Calls, claims processing, email customer service, creation and negotiation of contracts