Sonia Labbe Email & Phone Number

Gran Santiago, Region Mertopolitana De Santiago, Chile

Leader in personal and professional transformation. Focus on guiding and accompanying coachees with standardized sessions. Facilitator in identifying and overcoming obstacles, providing tools to achieve professional and personal goals. I collaborate closely with professionals, applying unique methodologies and co-created strategies for notable results. Specialist in developing authentic personal brands, I increase the visibility and recognition of brands in the professional field, contributing to individual and community growth and success.Main achievements:●Accompanying and guiding more than a hundred coachees in in-depth sessions, helping them identify and overcome obstacles, and providing them with tools to achieve their professional and personal goals.●Close collaboration with professionals from various industries to enhance and improve their professional profiles. This initiative resulted in a 17% increase in relevant connections and career opportunities for clients.●Development of authentic and outstanding personal brands. Through coaching sessions and personalized strategies, coachees have experienced a notable increase in the visibility and recognition of their brands in the professional field.●Active presence at key events and conferences, as a speaker and panelist. Presentations to share insights on topics such as gender equality, professional development, personal purpose, and professional brand, contributing to the growth and development of clients

Gran Santiago, Región Metropolitana De Santiago, Chile

Colaboración en la implementación de estrategias innovadoras en proyectos de alto impacto, alineando objetivos organizacionales con soluciones tecnológicas y operativas. Colaboración con equipos multifuncionales para optimizar procesos y garantizar resultados tangibles, utilizando habilidades de análisis crítico, gestión de proyectos y resolución estratégica de problemas.Principales Logros:* Presentación de propuestas estratégicas, adaptadas a las necesidades del cliente* Identificación de necesidades clave al levantar contactos y realizar análisis profundos, fortaleciendo la relación cliente-consultora.* Diseño de soluciones innovadoras a partir de los requerimientos captados, asegurando un alineamiento efectivo con los objetivos estratégicos.

Gran Santiago, Región Metropolitana De Santiago, Chile

Tribe Leader serving the Wealth Management & Insurance business, interpreting and aligning business and client needs to ensure that initiatives are aligned with the tribe's OKRs, seeking to maximize the value of the product/service delivered and contribute to the fulfillment of the organization's objectives (93 employees in charge).Main achievements:●Leading the launch of a new function for investment in Mutual Funds based on the client's risk profile online.●Management and launch on time of more than 50 improvements and new functions in digital products according to the agile methodology.●Outstanding rating from the 'Your Voice' employee engagement survey in the first quarter of 2023 on a team of +90 people (6 points above the Banco Santander average).●Annual budget efficiency of $150M annually in 3 months.

Provincia De Santiago, Chile

Responsible for monitoring the bank's businesses, in all its lines: Retail, Large Companies and Institutions, and Corporate Banking, to detect deviations, and opportunities for improvement and implement corrective actions, both in the income statement area and in its networks. productive and balanced. Participates in the preparation of the general budget and in the development of information and management systems. (9 collaborators in charge).Main achievements:●4% increase in sales due to the detection of improvements that ensured the effectiveness of commercial campaigns for consumer products and insurance●Improvements in the impact on the operational margin of credit products●Identification of profitable and unprofitable customers for each business area

Región Metropolitana De Santiago, Chile

Responsible for commercial management at the national level, of Retail Investment products (Term Deposit, Mutual Funds, National and International Shares, Structured Notes). Leading a team of more than 80 investment managers deployed in branches throughout the national territory. (76 employees in charge).Main achievements:●Compliance with investment product sales objectives of around 105% per year.●Design and implementation of a working framework for Commercial Investment Managers to achieve commercial goals.●Inclusion of sophisticated investment products in Retail sales channels, including international stocks, ETFs, and structured notes.

Ubicación Región Metropolitana De Santiago, Chile

Responsible for defining, organizing, preparing, and delivering commercial solutions through information management with strategic purposes to promote the targeted sale of Santander Corredores de Bolsa products, defining clients, segments, and distribution channels. Additionally, I was responsible for preparing and preparing information for directories and for strategic analysis of all business units of the Stock Brokerage (12 collaborators in charge).Main achievements:●Creation of efficient online dashboards for decision-making. Considers the creation, development, and implementation of processes and reports that allow us to see evolutions, growth, and deviations and; the development of effective campaigns and offers for the sale of various investment products●Optimization of the customer database; correct segmentation and targeted contactability. Implementation of the first CRM system Santander Corredores de Bolsa●Leadership, monitoring, and management of technological projects, change of the stock brokerage system, which includes coordination of external parties and suppliers●Enabling the first remote sales channels. Dissemination and transactionality through Website and Call Center.

Región Metropolitana De Santiago, Chile

Responsible for the incentive strategy based on which the commercial goals of the sales networks are achieved: branches, call centers, investment centers, and collection executives. (3 collaborators in charge).Main achievements:●Creation and implementation of network incentive models, which made it possible to ensure productivity and meet budget goals by over 100% in those years.●Efficiency of spending on incentives on average 9% annually in the 3 years●Inclusion and quantification of qualitative aspects in measurements and incentive models. Quality, customer management, contactability, and product loyalty strategy.

Región Metropolitana De Santiago, Chile

Inteligencia del Negocio – Gestión de Canales (Octubre 2007 – Febrero 2009)Gerencia de Información y Gestión de Negocio (Septiembre 2004 – Octubre 2007)Elaboración de cuadro de mando eficiente para detectar espacios de negocios (oferta versus ventas) y para la toma decisiones y generación de ofertas efectivas para la venta de los diversos productos de consumo y cuentas corrientes-planes• Análisis estadísticos de desviaciones en la evolución de ventas del negocio; tanto para la red comercial como para los canales de venta remotos (virtuales y telefónicos). Seguimiento diario por segmento de clientes y por gestión de ejecutivos y sucursales para la detección de gaps y oportunidades de mejora del negocio• Capacitación a ejecutivos, analistas y otros cargos de: Administración de bases de datos e información para la gestión de clientes• Generación, administración y seguimiento de campañas para ofertas a clientes, a través de los distintos canales de ventas: fuerza de venta, call center e Internet. Seguimiento del modelo de incentivos de los ejecutivos de la red comercial

Región Metropolitana De Santiago, Chile

Responsible for managing and planning Customer loyalty strategies, direct marketing, and market research: customer satisfaction and positioning. Marketing campaigns, and market research with notable results. In addition, I collaborated in the development of public and private tenders for the provision of services in exhibition spaces. (5 collaborators in charge).Main achievements:●Development of the first FIDAE website - International Diffusion●Development of the first Commercial Management Control system●Development and Control of Public Service Tenders●Department training and commercial strategies of 3 events (FIDAE 2000, 2002, and 2004)

The Art Of Business Coaching, Programa De Coaching Basado En La Ontología Del Lenguaje

Coaching Program based on the Language Ontology

Mba Gestión Empresarial, Gestión Empresarial, Mba Business Management, Business Management

Ingeniero Comercial | Business Engineer Graduated In Administration Sciences, Administración