Sonia Chan Email & Phone Number

Hong Kong, Hong Kong Sar

Hong Kong Sar

-Manage staff performance, administration management, maintain quality customer service experience and journey of center operation.-Managing clinic procedures, patient preparation / flow, handling complaints, answering inquiries and nursing care.-Implementing own strong client base and experience to promote and develop clinic’s Endoscopy and Imaging service with potential clients in clinics, specialist doctors and medical centers.-Coordinate with business development teams, front desk, radiographers and radiologist in order to facilitate better caring services.

Hong Kong Sar

-Handle full spectrum of clinic operations including manpower management, employee training, customer case follow-up-Provide regular trainings to clinic employees to ensure the high quality of service standard-Coordinate with cross-functional departments to design and implement business strategies and execute marketing plan to achieve desirable brand image-Lead the team to resolve patient problems in a professional and timely manner Review and analyse clinic performance in different areas such as staffing, treatment booking, customer survey and etc

Hong Kong, Hong Kong Sar

-Location Manager for a Dental Clinic client assisting with direct lease negotiations with developers and brokers incl. LinkREIT, Fortune, MTR,SHK Properties, HK Housing Authority, JLL -Engaged design studios attending to interior & clinic requirement-Helped rebrand, launched client website and engaged digital marketers to promote clinic's SEO and social media presence

Hong Kong Sar

- Supervised Cabin Crew and assisted Senior Managers on pre & post flight activities- Attended to passenger complaints and in- air mitigation - Evaluated junior flight attendant performance and provided feedback for management reviews- Maintain cabin crew knowledge of Corporate and Aircraft emergency protocols

Bachelor Of Business Enterprise

Advanced Diploma, Health/Health Care Administration/Management, Advanced Diploma

Comprehensive coverage of the healthcare service management needs within the healthcare service industry. Groom the appropriate personal.

Fashion/Apparel Design, Diploma

Branding And Fashion Marketing, Diploma