Sonia Martinez Email and Phone Number

Director responsible of Project Management and Program Development.

• Project manager for corporate projects involving IT and several business areas including Circulation, Distribution, Finance, Publishing, Sales, Marketing, Infrastructure, HR and Call Centers. Experience with different types of projects such as deployment of new technologies, system upgrades, application upgrades, application development, business driven projects, revenue driven projects, call center, joint partnerships and migration of systems to cloud environment. Managing multiple project simultaneously, leading both co-located and off-shore development teams. Strong technical skills have been a great help in identifying risks and leveraging the success of the projects.

•Technical lead, system analyst and developer involved in IT corporate projects for business applications. Development and support on client server applications in the areas of Voice Processing, Circulation, Call Center and Payroll Systems.

•Technical lead, analyst and developer of Business Applications. Providing Voice Processing, Call Center, Circulation and Payroll Systems support. Several years of development and support on Client Server applications. (Genesys, Witness, IVR and Ceridian Payroll applications). Extensive experience on CTI technology. Participated in key projects and decisions (Genesys Upgrade, Symon Display Boards, Knight Ridder Interface, Sales Automation, Call Center Initiatives, Genesys Agent Scripting, Overflow and Skill Based Routing, Zip Code Project, Y2K, Telephony Phase I and II).•Responsible for the server architecture, database design and migration of Unix Servers and Windows servers that support call center systems. Worked with different vendors in several projects. Coordinating product installation and configuration. Responsible for reviewing IT production application changes made by software developers and ensuring IT standards are followed. Leading and assigning programming tasks to team members.

•Support and development of several IT applications for Human Resources and Payroll departments. Worked with several departments in the automotive industry. Led and coordinated small groups of people in system projects. Coordinated system changes to all users. Gathered and defined user requirements, analyzed systems needs, designed specifications, programmed, trained users for new applications.

•Designed and programmed applications for Volkswagen of Mexico. Worked with MVS system, TSO, CICS, COBOL and Easytrieve.