Served as a representative of the HeathHUB brand which serves as a connector between customers and the services, products, events and providers available throughout the CVS network. Observed, engaged, assisted and promoted services, resources and information to customers and patients. Duties and responsibilities included: -Providing exemplary customer service to patients and or customers visiting the HealthHUB, increase and maintain service standards to 80% or above -Promote “Carepass” membership enrollment and serve as #1 Care Concierge for Region 58, District 2 of HealthHUB locations in Austin-Assist with scheduling Minute Clinic appointments and walk-ins -Establish and work closely with Pharmacists and Pharmacy team on vaccine workflow, distribution and daily appointments-Facilitate and assist Pharmacy with customer pick-up & drop-offs and serve as translator for Spanish-speaking customers-Assist customers with Durable Medical Equipment product navigation including: CPAP device product navigation, insurance, ordering parts & facilitating the onboarding process-Provide daily vaccine reporting and attend weekly district reporting and check-ins-Attend Continuing Education courses on new products and services

Managed a team of over 25 to run and execute daily functions of operating a store front and pharmacy. Duties included:-Providing exemplary customer service to guests -Performing opening and closing duties which include: handling cash deposits, balancing registers & self checkout machines, verifying impress/safe & expense reporting -Managing daily production & inventory functions including: balance on hand, cycle counts, and other weekly inventory reporting, ship from store & online orders, putting in service requests, assigning & delegating tasks to cashiers, etc. -Completing daily compliance measures and tasks for store’s overall health-Completing over 10 planograms and product resets -Maintaining 3rd in store selling “Carepass” Memberships & CVS branding to customers -Processing ROI's on product withdraws, damages/pilferage

Producer of over 130 episodes of the Lone Star Emmy winning TV show, Austin Film Festival's On Story which is available on 85% of PBS-affiliated public television markets. Responsible for all aspects of pre, production and post production related to Austin Film Festival's On Story.Developed and maintained a heavy year round production schedule, communicated with over 20 vendors and independent contractors, created production timelines, managed and created multiple production budgets, handled day to day logistics & administrative tasks. Archived and backed up over 130 pieces of video and audio produced annually. Helped launch the On Story website. Pitched and implemented the transfer of On Story content to the AFF YouTube channel. Produced, programmed and created systems to streamline all major media platforms under Austin Film Festival’s On Story Project.Responsibilities included:-File deliverables for TV/Radio/Podcast broadcast-Managing all media guidelines, deliverables, supplementary materials, etc.-Main point of contact for over 20 independent contractors/vendors including: editors, animators, colorists, audio mixers, captioning services, etc.-Managed additional festival media including marketing promos, TV/Radio spots, film commercials, etc.-Filing copyright, trademarks and Fair Use standards related to all media produced

Created and maintained all festival production needs specific to Austin Film Festival & Screenwriters Conference including site & venue management for over 10 venues hosting 10k+ registrants in the span of an 8-day period. Main point of communication for all festival logistics including walkie & phone systems, staging vendors and the AV team. Managed major festival projects including: Austin Film Festival Archive: held at The Wittliff Collections at Texas State UniversityDeveloped & helped launched first donation of physical and digital assets including photographs, audio and video Managed the digital & physical transfer of an extensive 25+ year archiveManaged 4 years of grant fulfillment and funding from the Texas Library and Archives CommissionServed as main point of contact for grant funders Created internal archival standards and file naming conventions for the entire archiveWorked with over 5 independent contractors and vendors to fulfill archival standards Merchandise Project ManagerPitched merchandise items to print, sell and purchase Built relationships with several local printers to annually print over 500 units of merchandiseReviewed and finalized merchandise bids, quantities, and fabrics Negotiated merchandise pricing with local printers AV Lead ManagerSupervised the live audio capture of 150+ panels over the span of the 4 day Screenwriters' ConferenceSecured additional AV requests for Conference, Film & year round eventsSecured all Festival production needs & vendors including: staging, a/v, lighting, etc.Main point of contact for hotel & conference venues Program Book & Pocket Guide Project ManagerProject Manager for Festival marketing materials including a 118-120 page magazine spread of the Festival Program Book and 40-48 page Pocket Guide Created and established overall assignments template and timelines for all staffWorked with a team of designers to implement page layouts, ad placement and overall magazine look

Worked with seven 5th grade girls to conceptualize, write, shoot and produce a PSA for a non-profit cause important to the local Austin community. Worked extensively with the Austin Animal Center.

SXSW 2012: Provided appropriate credentials to press registrants during the 10-day festival held March 9th-18th.SXSW 2011 Press Coverage: March 11-20 Covered Interactive Panels, Film and MusicInterviewed Interactive PanelistsRed-Carpet Premieres: Interviews with Billy Bob Thornton, Morgan Spurlock, Jason Ritter, etc.

News Department: -Assistant News Director, Afternoon Drive Time On Air Co-HostConducted interviews, edited, and produced a weekly 3-5 minute NPR style segment entitled, "In the Public Interest" or IPI highlighting local stories-Spanish speaking news reporter- implemented a weekly 5-10 minute long live read of local, state, national, and Latin American news in Spanish -Proficient knowledge of Adobe Audition including: editing, sound effects, etc.Promotions Department:-Promoted & marketed KTSW through grassroots efforts including: attending events to generate a larger listener audience and exposure to the station-Handled ticketing and give away prizesProduction Department:-Produced multiple elements using Adobe Audition including:*Public Service Annoucements (PSA)*Station call letter ID's*One- Liners*PromosOn Air Co-Host & DJ:-Co-Host of daily show,"The Other Side Drive" -Co-Host of weekly show, "Spanish Rock Radio"

Worked with a non-profit film production company in Austin. Pitched and created a PSA (Public Service Announcement) to highlight a local non-profit organization, Austin Pet Alliance. Learned AVID to edit footage and delivered final product to organization ahead of their annual fundraising event.

Assist the Executive Director in organizing paperwork, e-mails, errands, etc. Understanding the fundamentals of running a festival.