Sonia Mcclure Email & Phone Number

Manage a department which serves as a Help Desk for Mortgage Bankers and that creates mortgage disclosures. Ensure disclosures meet compliance deadlines required by Federal Regulations. Create training documents. Develop and facilitate training for 200+ Mortgage Bankers on system data entry of mortgage loans.

Managed a customer service department and data entry department of 15+ employees. Developed individual quotas, monitored individual and team performance, and trained staff.

Coordinated and facilitated employee training programs. Assisted management with employee relations and performance related issues with staff. Recruited employees.

Researched and implemented insurance benefit plans to ensure employees had optimal benefits. Tracked and audited cost analysis data for medical, dental, and vision benefits. Created employee benefit materials annually. Facilitated and scheduled benefit re-enrollment meeting in Iowa, Indiana, Kansas, and New York.

Des Moines, Iowa Area

Administered FMLA and Short Term Disability benefits. Facilitated new employee benefit orientation. Researched employee and vendor inquiries within 24 hours. Answered 40+ employee/retiree phone calls daily. Assisted with annual employee/retiree benefit enrollments.

Des Moines, Iowa Area

Performed administrative aspects of employee hires, transfers, and terminations.

Bachelor Of Arts (Ba), English Language And Literature/Letters, Speech Minor

Activities and Societies: Editor ICCC Newspaper

Education record