Sonia Mohs Email & Phone Number

Lisbon, Portugal

Lisbon Area, Portugal

Lisbon Area, Portugal

Lisbon Area, Portugal

Lisbon based, the current ICC is in charge of:- Monitoring, resolving technical problems escalated by the NOC Operation Center- Daily Support regarding technical issues to our country based Sales and operational Team- installation of hardware, configuration of new devices and assistance to troubleshooting issues and fault finding in all installation phase of the projects on site)- Support for Conferences to set up new Solutions- Validate and ensure the technical quality… Show more Lisbon based, the current ICC is in charge of:- Monitoring, resolving technical problems escalated by the NOC Operation Center- Daily Support regarding technical issues to our country based Sales and operational Team- installation of hardware, configuration of new devices and assistance to troubleshooting issues and fault finding in all installation phase of the projects on site)- Support for Conferences to set up new Solutions- Validate and ensure the technical quality of newly installed sites- IPTV Server and HSIA deployments for european based installed in Hotels and Resorts Show less

Lisbon Area, Portugal

Lisbon based, the current Network Operation Centre is in charge of: - Monitoring, resolving technical problems escalated by First and Second line support- Daily Support regarding technical issues to our country based Sales Team existing hardware, configuration of new devices and assistance to troubleshooting issues and fault finding )- Support for Conferences in cases of problems to work for problem resolution- IPTV Support IPTV support, troubleshooting and provisioning… Show more Lisbon based, the current Network Operation Centre is in charge of: - Monitoring, resolving technical problems escalated by First and Second line support- Daily Support regarding technical issues to our country based Sales Team existing hardware, configuration of new devices and assistance to troubleshooting issues and fault finding )- Support for Conferences in cases of problems to work for problem resolution- IPTV Support IPTV support, troubleshooting and provisioning of devices following the network architectureIt is my scope of work to:- Validate and ensure the technical quality of newly installed sites- IPTV Server deployment for european based installed in Hotels and ResortsUsing SAP to create purchase orders to start the process of payments on payments to the maintenance companies as well as ordering the equipment (Logistic order and stock maintenance) Show less

Geneva Area, Switzerland

- Monitoring, resolving technical problems escalated by First and Second line support- Daily Support regarding technical issues to our country based Sales Team existing hardware, configuration of new devices and assistance to troubleshooting issues and fault finding )- Support for Conferences Architecture: set up and for possible problem resolution- Validate and ensure the technical quality of newly installed sites- IPTV Server deployment for european based installed in… Show more - Monitoring, resolving technical problems escalated by First and Second line support- Daily Support regarding technical issues to our country based Sales Team existing hardware, configuration of new devices and assistance to troubleshooting issues and fault finding )- Support for Conferences Architecture: set up and for possible problem resolution- Validate and ensure the technical quality of newly installed sites- IPTV Server deployment for european based installed in Hotels and Resorts- IPTV Support IPTV support, troubleshooting and provisioning of devices following the network architecture- Lead Maintenance Companies Black Box Germany and ExumUsing SAP to create purchase orders to start the process of payments on payments to the maintenance companies as well as ordering the equipment (Logistic order and stock maintenance) Show less

- Providing support to CUC platform on escalations, issues and advise.- Content reviewing & creation.- Workshop presentation to the platform- Escalating to other departments for bug and issue resolutions.- Reporting of Procedure and Performance negligence on platform to superior.- Issue and Bug monitoring, resolution finding and reporting to superiors- Access Rights: Rights in Tools are extended to Full access to all Network devices.

+ Manage and monitor the daily work load (calls and emails) in order to reach the different Service level agreements.+ Manage schedules of employees (study days, moving days, etc)+ Coordinate with QA department to ensure the proper trainings and procedures needed to maintain a high quality standard needed for each client.