Sonia Patrzyk Email & Phone Number

My name is Sonia and I'm a 2nd line team coordinator, a motivated high performer with customer relations and communication skills, always aiming to provide the best results to the clients, motivated for self-development.I'm a language enthusiast with a Slavic Philology (Slavic Languages) degree from the University of Silesia in Katowice, Poland, with experience in written and consecutive translations in Polish, Croatian, and Macedonian. I started my professional journey as 1st line customer service representative at Coniq, providing services for clients seeking technical assistance over the phone or through the ticketing system, whilst maintaining the highest level of customer satisfaction.Promoted to 2nd line customer support executive I started providing more complex and advanced support to resolve and troubleshoot more complicated technical issues, ensuring continual exceptionaloperational service. My current position - 2nd line team coordinator, also includes taking care of the team's training, working as a mentor and a coach to better the performance, leading the team, and managing the 2nd line workload. My specialties: communication skills, technical proficiency, problem-solving, customer service, organization and adaptability

Listed skills include Linguistics, Translation, Customer Support, Literature, and 5 others.