- Test Manager;- Manual Software Testing: Functional and system testing in an Agile environment;- Scrum Methodology;- Test planning;- Salesforce, OutSystems;- JIRA, Xray, DevOps Azure, Confluence;- Customer requirements analysis (User Stories (US)/Product Backlog Items (PBIs)); - Test cases preparation and execution in Web and Mobile solutions;- BUGs/Defects management, reporting and retesting;- Integration testing with APIs (Postman);- Performance… Show more - Test Manager;- Manual Software Testing: Functional and system testing in an Agile environment;- Scrum Methodology;- Test planning;- Salesforce, OutSystems;- JIRA, Xray, DevOps Azure, Confluence;- Customer requirements analysis (User Stories (US)/Product Backlog Items (PBIs)); - Test cases preparation and execution in Web and Mobile solutions;- BUGs/Defects management, reporting and retesting;- Integration testing with APIs (Postman);- Performance testing;- Smoke tests (after releases); - Regression tests;- Attention to Detail (a keen eye for detail);- Excellent communication skills; teamwork;- Documentation (SharePoint). Show less

BMC Remedy (7.6 and 8.1) - BMC Atrium Core; - Asset Management.Data management (analysis, configuration, data loading, reporting and testing)

BMC Remedy (7.6): - BMC Atrium Core (CIs creation and relationships between CIs, reporting); - Asset Management (editing and configuration CIs)Project Manager:- Implementation of management plan on to the project- Team building, coordination and motivation- Managing the overall schedule, ensuring that the work is attributed to the adequate resources - Proactively disseminate project information to stakeholders- Reporting

• Daily planning objectives of the team, according to competencies;• Conducting reports (Daily&Monthly); metrics; audits;• Management of requests for priority along the direction, operation and applicational teams;• Managing SLA's;• Preparation of training plans;• Training and monitoring new elements, onboarding;• Development, validation and approval of manuals and procedures;• Management of schedules, absences and holidays;• Resolution and correction of… Show more • Daily planning objectives of the team, according to competencies;• Conducting reports (Daily&Monthly); metrics; audits;• Management of requests for priority along the direction, operation and applicational teams;• Managing SLA's;• Preparation of training plans;• Training and monitoring new elements, onboarding;• Development, validation and approval of manuals and procedures;• Management of schedules, absences and holidays;• Resolution and correction of application errors and data inconsistencies through handling incidents, service requests and requests using the applications: BMC REMEDY IT SERVICE MANAGEMENT and CRM One (Customer Relationship Management), Siebel;• Analysis and editing XML;• Management of access: access, elimination, reset the password's, etc. using various applications and languages ​​such as SQL;• Analysis, detection and reporting of general constraints, patterns and errors arising from miscommunication and/or outages. Show less