Sonia Rajusth Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Lead the development of financial strategies, including budgeting for mobility services. • Craft competitive pricing plans by conducting thorough market analysis. • Contribute to profit enhancement by examining sales data and optimizing cost-efficiency. • Improve cross-departmental collaboration by aligning financial and product strategies. • Provide data-driven insights and risk assessment to inform executive decision-making.

Dubai, United Arab Emirates

• Oversaw global coordination across 45 countries, augmenting efficiency and communication.• Introduced KPIs to facilitate data-driven management for global coordinators.• Implemented quality checks to elevate service standards and customer satisfaction.• Managed dispute resolution, maintaining excellent customer relationships.• Crafted recruitment and financial control systems to maximize team performance and financial security.

Dubai, United Arab Emirates

• Secured billing accuracy, reducing invoice rejections and enhancing payment efficiency.• Directed billing operations to tighten procedures and diminish errors.• Led system and process upgrades, increasing automation and reporting quality.• Refined audit methodologies and control mechanisms, endorsing performance excellence.• Built and motivated a proficient audit team, fostering their professional growth.

Dubai, United Arab Emirates

• Advised CEO on strategic decisions, reducing operation costs, and global standardization.• Controlled budgets and provided forecasts to optimize the moving product line.• Recommended cost-saving strategies and operational enhancements to senior management.

United Arab Emirates

• Managed import/export shipments effectively with a 29-member team.• Boosted team efficiency with proficient training and performance programs.• Maintained exemplary service quality for key global accounts.• Formulated shipment and relocation policies to ensure continuous quality improvement.

Dubai

Sept’06 – Mar’13: Crown Relocations LLC – Dubai, UAE as Export ManagerKey Deliverables:• Devising efficient the logistics management system to ensure delivery of goods and materials as per committed timelines.• Interacting with clients & keeping them abreast on the status of their shipment. Maintenance of documentations, import/export procedures, clearance, tariffs & duties, licenses of all import activities.• Managing shipment related activities including coordination with shipping lines, sea freight rationalizing and resolving the billing / payment issues.• Interacting with key influencers among clients for ascertaining requirements, making presentations and delivering need based product solutions.Key Achievements:• Initiated and streamlined the customer goods storage area by implementation of new software.• Successfully realigned and rerouted the shipments which reduced the transportation cost by 15% and reduced transit time by 5 days.• Delivered the Fine Arts Project in 2008, onsite for 3 continuous days 24/7.

Dubai

KEY RESPONSIBILITIES• Directly interacting with customers, which is the major freight forwarding in UAE to assist the sales team in meeting their targets.• Coordinating with sales team to ensure timely delivery of booking releases and confirmation.• Coordinating with Operations to increase booking efficiencies of containers/vessels.• MIS preparation for marketing department on overall revenue gained per container to maximise and optimise container loads and decide prioritisation of customers.KEY ACHIEVEMENTS• Awarded the Performance Excellence Award by the MD within 3 months of joining the customerservice team.• Appreciated for consistently meeting Performance Initiatives (90 %+).• Integral part of Telesales team that contributed directly to achieving revenue plus efficiency targets.

Dubai

KEY RESPONSIBILITIES• Direct negotiation with customer (major shipping lines) of intra gulf shipments.• Strategic loading plus careful scheduling of vessels to ensure minimum delay in transit of the shipments.• Discuss customer service improvement one-on-one with the General Manager.KEY ACHIEVEMENTS• Promoted to Team Leader within 2 years.• Ensured long-term relationships with clients i.e. shipping lines, which helped Star Feeders to establish themselves as the market leaders in the IGS sector.

Certified Prince 2 Consultant, Project Management

PRINCE2 (Projects In Controlled Environments) Completed the Foundation Exam for PRINCE2 in October 2013

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Education record