Ashish Soni Email & Phone Number

Bengaluru, Karnataka, India

#Led a team of technical support professionals, driving a 30% increase in CSAT scores from 65% to 90% by optimizing support workflows and implementing new performance metrics.#Reduced average resolution time by 33%, from 15 days to 10 days, by optimizing ticket management and complaint resolution processes. #Led the integration of AI-powered chatbots and.

Bengaluru Area, India

#Managed a $6M portfolio with $2M in annual renewals, driving 50% revenue growth through targeted product launches and market expansion across India, UAE, Philippines, Africa, and Mauritius.#Led the successful introduction of Enterprise Fraud Management, AML solutions, and RBI Regulatory Reporting, significantly enhancing market share and customer.

Bengaluru, Karnataka, India

#Established and led global Voice and Non-Voice Customer Support operations in India, enhancing service delivery and improving client satisfaction by 15%. #Managed financial planning and budgeting, optimizing ROI and ensuring cost efficiency through strategic process improvements and resource management. #Drove customer-centric initiatives, using client.

Bangalore

#Managed a $1.5M portfolio, driving 7% YoY revenue growth by optimizing client relationships, identifying business opportunities, and utilizing data analytics to increase sales. #Led complex projects across banking, insurance, FMCG, and NGO sectors, overseeing 500+ employees to drive operational efficiency, enhance quality scores, and meet service delivery.

Jalandhar, Punjab, India

#Managed a $2M portfolio, driving revenue growth through effective sales strategies and fostering strong customer relationships, leading to improved branch performance. #Ensured regulatory compliance by implementing internal controls and proactively monitoring adherence to banking regulations, minimizing risk.#Launched cross-selling initiatives, increasing.

Jalandhar, Punjab, India

#Boosted revenue and customer retention by executing targeted sales strategies, leading a high-performing team to enhance customer satisfaction and consistently exceed sales targets.

Mumbai, Maharashtra, India

#Led cross-functional initiatives to identify early risk signs, optimize collections strategies, and manage external partners, resulting in reduced bad debt exposure and improved recovery rates through credit reviews.

Delhi, India

# Managed the implementation of the first back-office process for secured loans from the UK to India, overseeing a team of 40 members.

Gurugram, Haryana, India

# Championed 9 BFSI processes with a team comprising over 200 agents, 8 subject matter experts, and 9 Team Leaders.

Kolkata Area, India

#Oversaw Home Loan operations encompassing Sanctioning, Disbursement, Banking, and Customer Service across the entire eastern region.

Noida, Uttar Pradesh, India

Level 1 Certification, Enterprise Risk Management, Pass

Certification, Project Management Professional, Pass

Master Of Business Administration - Mba, Banking And Financial Support Services, Passed

Bachelor Of Commerce - Bcom, Business Administration And Management, General, Passed

Certification, Project Management, Pass