Sonia Alejandra Spiro Email & Phone Number

Buenos Aires Province, Argentina

Argentina

Argentina

Argentina

Argentina

Argentina

Profesora de Modelos de Toma de Decisión en TALENT MBA

Argentina

Profesora Adjunta del Seminario de Liderazgo en la Carrera Ingeniería Ambiental

Argentina

Profesora Adjunta de Cátedra Administración y Organización de Empresas en Ingeniería Ambiental

Argentina

Argentina

Argentina

Profesora Titular a cargo: Gestión de los Procesos Productivos - Costos - Economía y gestión de las organizaciones. Mejora institucional y de desarrollo con plantel docente. Elaboración y planificación de unidades curriculares a partir de planes de estudios.

Argentina

Consulting in Development and Project Management Business Processes. Analysis and improvement of global and specific results. Improvement of the relationship with customers / Quality of Service

Argentina

Buenos Aires

Seminarios en posgrados de especialización en Ingeniería, orientados a formar profesionales con un alto grado de especialización en la problemática de creación, gestión y operación de los servicios.Desarrollar los conocimientos y las habilidades que necesita un profesional para trabajar en la economía actual con una fuerte orientación hacia los servicios en todas las industrias.

Argentina

Reporting to Head of Transformation y matricial al Managing Director, South Cone - Team: 3 persons.- Local referrer to the media governing body, Media Control Chamber of Argentina (CCMA). Quality assurement. Representation of KIM before audits and Technical Commission of the Local market.- Directed and implemented the systematics of integration of areas, with focus on the Quality Management System, with a focus on the client. Important support to the Comercial area, tu apply customer service model, specific reports for customer response, establishment of SLA, Workshops of continuous improvement integrators, focus group for insight of innovative ideas.- Establishment and control of performance metrics - KPI's control panel for service delivery -puntuality in delivery- and KPI's of harmonized Quality Latam Operations and Local Market, for VAM and Ad Media services-Ad Intelligence. Promoting high performance end-to-end culture of operations and business units.- Main strategic actions: implementation of the ISO 9001 Quality Management System. Reengineering of business processes - design and implementation of new processes according to the voice of the process, the client and the company (strategy) based on methodologies Lean Six Sigma DFSS, Value Flow Mapping and Kaizen. With the aim of meeting / exceeding customer and business requirements and supporting KIM's innovation strategy. Impact of a panel of harmonized indicators. - Actions implemented Works under methodology of improvement workshops, interdisciplinary teams in Video Audience Media Operations (multimedia, Video, Radio, Target Group Index) and Ad Media Ad Intelligence Operations:- New scheme of differentiated incentives for panelists, impact on results of order 4 p.p. in response rates, aimed at high segment targets.- New method of management and prioritization of technical visits. Which resulted in an improvement in the valid minute indicators of the order of 2 p.p

Staff in charge 30 people. Head of Planning and Control. Programming of the production, endowment, technological resources, raw material and inputs. Control Board of Costs and Productive Capacity. Development of regular products and new products

Argentina / Ecuador

Local representative of the Holding with Headquarters in Quito, Ecuador, in the Projects area. Team in charge: 15 people. Change Management, organizational alignment, merger of both organizations (Genesis WWC / Urbano). Establishment of Regional Quality Policies at the Local level. Regional Scorecard: Product Quality Indicators (KPIs) aligned to the service level (SLA) required. Productivity Management Control (FTE's full time). Responsible for Measuring Customer Satisfaction. Support to Commercial Management and Customer Service in the development of new services and SLA guarantee. Development and implementation of the London Project for continuous improvement, improvement in indicators. Representation and support to large Customers of the Country. Development of suppliers in the interior, alliances-agreements. Business plan, quotations and adaptation of internal structure to the customer (eg Philips-Ticketek-Fiat)

Argentina

Business Plan and development of Visa Products and Services. Segment Entry Level - Rechargeable Cards, Consummer Finance, Cobrandings, Service Quota Phone Plan V. Business Plan and implementation of Card Issuance Service at the Point of Sale. Guaranteed 100% early activation, and high customer valuation. Commercial strategy and development of the private label card processing business. Commercial strategy and quality standards of the Traveler Assistance Service. Responsible for Quality Projects Market Research - Quality of Service Surveys and Focus Group, Partners, Businesses and Entities. Supplier Evaluation - Negotiation and commercial agreement - Standards for Quality of Services Travel Assistance, Logistics and Postal Services. Design and implementation of the Area

Argentina

Trak and Trace Project Coordinator, costs Analisys of mains product lines, product development for corporate clients

Master Of Business Administration (Mba), Administración Y Gestión De Empresas, General, Tesis: Cultura Organizacional.

Master en Administración de Empresas

Posgrado En Plan Estratégico De Negocios, Estrategia De Negocios

Ingeniera Industrial - Orientación En Organización, Ingenieria

Ingeniería Industrial, orientación en Organización

Bachiller Con Orientación Pedagógica, Bachiller

Profesora En Disciplinas Industriales, Profesorado En Disciplinas Industriales

Posgrado En Educación Secundaria, Especialización En Educación Secundaria

Programa Ejecutivo En Administración De Proyectos, Gestión De Proyectos

PMBOK GUIDE

Programa Internacional De Capacitación Docente. Nivel I, Docencia