Sonia J. Vila Email & Phone Number

Sacramento, California, United States

Oversee program technicians series ensuring timely and accurate payment of high tier prizes and requests for retailer adjustments.

Sacramento, Ca, United States

Sacramento, California, United States

Customer service center.

1020 K Street

General Manager May 2016- February 2020 Pizza Rock, Downtown Sacramento CAAnnual Sales Volume: $3.8 Million Contracted to improve service standards, create training guides, polish overall reputation of the restaurant as a manager, promoted to general manager within 8 months. Achievements include:• Develop promotional offerings and events• Social media management, lead generation, content calendar tailored to the client, atmosphere, and food staging for all social media platforms. Procure independent photographers and models.•Develop new FOH training material for better food knowledge and service skills. Training material is used company-wide.• Drive the team to place in 3 categories for ‘Best of Sac’ Sacramento News’ and Review. Placing first in ‘Best Pizza’, second in ‘Best Trivia’ and third for ‘Best place to watch Sports’ in 2018. Also placing first in ‘Best Trivia’ and third in ‘Best Slice’ in 2019. Drive team to generate 1100+ five-star Yelp reviews in most recent years, bringing the store to 4 Star average.• Administrative force of nature, organized and adaptable • Promote and train our current AGM from server to salaried manager within 3 years. • Asked to take on the role of Kitchen Manager for 6 consecutive months. Managing food cost, labor, and clean practices. Often cooking alongside cooks, during times of high volume, creating BOH schedule, and managing food inventory.

Sacramento, California

Some initial goals when coming on board at Pizza Rock would include improving service by providing training and hiring an efficient team. Strategizing better business practices with stakeholders, focusing on controllable cost. Most importantly making relationships with the community to gain support, aiming attention to social media presence and guest care. Effectively driving the team to place in 3 categories for ‘Best of Sac’ Sacramento News and Review. Placing first in ‘Best Pizza’, second in ‘Best Trivia’ and third for ‘Best place to watch Sports’ in 2018. Also placing first in ‘Best Trivia’ and third in ‘Best Slice’ in 2019. Also able to generate 1100+ five-star Yelp reviews in most recent years, bringing the store to 4 Star average.

Sacramento, California Area

Sacramento, California, United States

Salaried Manager (2 years) working full time with General Manager to ensure our guests are provided with a premium experience every time they dine. Keeping our sales high and promoting profitability for my staff. In the last year, our sales have increased, and our employee turnover has lowered. Ensured a high level of customer service by delivering personal attention to guest satisfaction and staff training. All along with day to day operations, cash handling, reporting to oversight team. I started at Paesano’s as a Server, shortly promoted to Bartender and then offered salaried management. Tasks included below:-Oversee employee work in front and back of the house to ensure compliance with policies, recipes, and service standards.-Complete restaurant opening and closing procedures, manage deposits and practice great cash handling.-Managed facility cleanliness during all shifts daily.-Manage labor cost