Sonia Bartolini Email & Phone Number

Preston Melbourne

Melbourne, Australia

I was business owner and manager of Revival cleaning. Specialised in carpet and upholstery cleaning as well as commercial and residential cleaning. My skills in communication, time management, computer literacy and attention to customer service and quality have all helped to grow a very successful business. Key skills duties:• Carpet and upholstery steam cleaning• Flood Restoration and insurance rectification works• End of Lease cleans, pre-sale, after builders cleans, both domestic and commercial in the Melbourne metropolitan areas for Real Estate Agents and private clientele• Provision of quotes and liaising with customers, property managers and sales agents• Provision of reliable cleaning service• Cleaning to a high standard and excellent eye for detailPROFESSIONAL DEVELOPMENT• Certificate III in Carpet Restoration and Maintenance cleaning 2011• Institute of Inspection Cleaning and Restoration Certification (IICRC) 2011

Liaised with project team, system administrators, third party vendors and other stake holders to successfully create changes for AGL and TruEnergy infrastructure environment.Attended Change Acceptance Board (CAB) meetings for AGL changes and had them successfully approved by the board. Reduced risk of rejected changes presented to the *Change Management Board* by identifying business process deficiencies and gaps and successfully putting forward a case to Management resulting in a more streamlined process for creating changes for major private sector organisations such as AGL, TruEnergy, RACV and Victoria Police. Improved Key Performance Indicators (KPI*s) for change and problem processes across all Intel accounts under IBM services in Australia resulting in a 20% improvement in meeting contractual requirements for KPI*s in fewer than 6 months.Improved compliance of auditing and review requirements from 90 - 100 % by taking ownership of the document database for Intel Servers. Consistently exceeded Change success rates and SLA*s (Service Level Agreements) for 7+ years by evaluating risk analysis and ensuring contingency plans were in place before changes were deployed.Managed the successful deployment of Telstra*s high focussed Transformation Project into production by creating and scheduling 40+ changes within a two week time frame.Improved awareness to staff by educating them on Change Management processes and the use of our unique Change Management tool.Experienced in attending and presenting high level Changes to Telstra *Change Review Board*.Ensured staff complied with identification standards for type, environment, processes, life-cycle, documentation, versions and new releases for 200+ servers.Integral part of the initiative to make all Change Management processes Sarbanes Oxley (SOX) compliant, a key requirement for listing on the New York Stock Exchange.

Successfully provided Level 3 Application and IT Technical Systems support for various business critical Telstra mainframe systems by diagnosing user problems and using corrective action to restore/resolve user difficulties.Improved awareness to Telstra clients by training them in the correct method of using various Telstra Applications.Worked with the end user and liaised with programmers and hardware support if required through to resolution and restoration of affected service.Provided after hours on call support for Director users nationally.

Successfully provided end to end user support for Telstra Australia internal users by diagnosing faults using Telstra OIM software tool.Restored the reported problem where applicable and would liaise with second level support and other technical staff to diligently and efficiently restore the end user problem.Setup accounts for various Telstra Application users.Monitored performance of modems for 100+ Telstra servers.Produced various Weekly Management reports using Excel.Professional DevelopmentIT Infrastructure Library (ITIL) Foundation Level CertificationIBM Project Management Fundamentals TrainingTelstra ITAM 7 Change Management End User TrainingIBM Sarbanes Oxley Course Compliance TrainingRefereesReferees are available on request from managers and team members I have worked with.